About the Team
Rapid7's Customer Excellence Team is responsible for building insights, customer knowledge, and marketing programs that help Rapid7's customers get value from our products and services. The Customer Marketing team is highly focused on customer engagement programs that promote customer engagement and retention, increase customer expansion and drive loyalty within our customer base.
As a Customer Marketing Advocacy Specialist, your primary responsibility will be to work with Rapid7's Customer Marketing team to build and implement a world-class customer advocacy program.Specifically, your focus will be to:
- Manage customer reference database and utilization of reference tool by Go-To-Customer teams.
- Assist in internal and external outreach for customer stories, inclusive of case studies, testimonials and quotes.
- Generate customer reviews on review sites and for analyst needs.
- Partner with Go-to-Customer teams to generate new advocates.
- Organize report results of advocacy insights and results.
- Act as an evangelist for the customer, and advocate for a customer-first mindset
The skills and qualities you'll bring include:
Role-Specific Skills
- Minimum of 3 years of professional experience in marketing, with a strong track record of driving customer engagement initiatives
- Proven experience in B2B marketing, preferably within the technology or SaaS industry
- Excellent written and verbal communication skills, with experience crafting compelling customer stories and messaging
- Deep customer focus with the ability to build trust, understand customer needs, and foster long-term advocacy
Critical Core Skills & Behaviors
- Customer-Centric Mindset: Demonstrates a strong orientation toward customer satisfaction, consistently advocating for customer needs and experiences across all initiatives.
- Collaborative Team Player: Proven ability to build and maintain effective cross-functional relationships with teams across Sales, Marketing, and Customer Success to drive shared goals.
- High Emotional Intelligence: Skilled at empathizing with customers, building trust, and nurturing long-term relationships that foster loyalty and advocacy
- Strong Communication Skills: Exceptional verbal and written communication abilities, with experience in customer outreach, storytelling, and content generation.
- Relationship Builder: Adept at developing and sustaining meaningful connections with both internal stakeholders and external customers to create advocacy opportunities.
- Proactive and Results-Driven: Takes initiative in driving customer advocacy efforts, with a strong focus on executing tasks independently and reporting measurable outcomes.
- Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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What the Team is Saying
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Rapid7 Compensation & Benefits Highlights
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Leave & Time Off Breadth — Unlimited PTO in the U.S., 12 holidays, and five global company days off are prominently offered, with company materials also highlighting competitive paid parental leave. These elements position time away as a notable strength when team norms support usage.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is emphasized, alongside mental-health resources and, in some offices, onsite or discounted fitness options. Access to financial advisers and wellness programs further reinforces health and wellbeing support.
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Equity Value & Accessibility — Equity/RSUs and an ESPP are widely presented as meaningful parts of total rewards, with stock often viewed positively. Performance bonuses and defined commission tiers add to overall compensation for applicable roles.
Rapid7 Insights
What We Do
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Why Work With Us
With our products, research, and open source communities, we’re building a secure digital future for everyone. This means constantly learning and evolving in an industry that’s anything but stagnant. You’ll be faced with tough challenges, and given the support to find creative solutions that drive our business, and your career forward.
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Rapid7 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our default working model is hybrid, with employees working three days per week in the office. This approach underpins our commitment to flexibility and adaptability while supporting our dedication to development, teamwork and customer purpose.
