Jobs at Rapid7

Provides Tier 1 and Tier 2 technical support to global users through ticketing, chat, and video channels. Troubleshoots macOS, Windows, hardware, software, connectivity, and enterprise applications. Manages onboarding, offboarding, device provisioning, and account access. Documents and resolves tickets, participates in global on-call rotations, escalates complex issues, and supports IT process improvements and knowledge management.

Perform top-of-funnel business development to identify, qualify, and generate pipeline. Prospect enterprise and mid-market accounts through phone, email, and LinkedIn; meet daily activity targets; manage leads in Salesforce and Salesloft; collaborate with Account Executives and Marketing to create qualified opportunities; deliver consultative value propositions and territory expertise to support quarterly revenue goals.

Coordinates communications and event projects, drafts internal and executive communications, supports public relations programs, and assists with customer, industry, employee, and executive events. Maintains calendars, trackers, contact lists, and project systems while coordinating cross-functional teams, agencies, speakers, vendors, and executives. Captures outcomes and follow-up actions to improve future campaigns and events.

Leads and scales Rapid7’s technical support organization in Belfast. Responsibilities include managing support engineers and managers, developing career progression, driving process and tooling changes, improving operational metrics, resolving escalations, partnering with Engineering, Product, Customer Success, and Sales, and building consistent global support practices. The role emphasizes organizational change, customer outcomes, technical communication, accountability, and continuous improvement.

Leads Rapid7’s Platform Product Marketing function, managing product marketing teams and translating product strategy into positioning, messaging, launches, field enablement, and go-to-market execution. Partners with Product, Sales, Marketing, Customer Success, and executives to drive product adoption, competitive differentiation, market readiness, and revenue growth across the cybersecurity portfolio.

Executes security governance and compliance initiatives across EMEA and APAC, translating auditor requirements into actionable steps for technical teams. The role evaluates security control design and effectiveness, identifies compliance gaps and project risks, supports audit activities, and promotes security controls across the business. It also requires cross-functional collaboration with Legal, Engineering, and Information Security teams.

Manage end-to-end payroll operations across multiple countries, ensuring accurate, timely, and compliant processing. Audit payroll inputs, resolve discrepancies, prepare reports, support financial reporting and month-end close, initiate payroll funding payments, maintain procedures and controls, and assist with year-end tax reporting. The role requires collaboration with Finance, Tax, Benefits, People Strategy, employees, and external payroll providers, along with fluency in English and Czech.

Own the strategy, vision, roadmap, and execution of Rapid7’s Managed Detection and Response product portfolio. Lead and develop a global product management team, partner with SOC and engineering leaders, translate customer and market insights into product decisions, define platform capabilities, and drive product OKRs. Serve as a senior customer-facing representative while collaborating with sales, marketing, and customer success on positioning, launches, adoption, retention, and expansion.

Leads customer onboarding projects from post-sale kickoff through steady state. Manages timelines, milestones, dependencies, and stakeholder coordination; performs software installation, configuration, validation testing, troubleshooting, and documentation. Guides customers through technical prerequisites and best practices, communicates with nontechnical users, escalates complex issues, gathers feedback, and supports process and product improvements.

Supports pre-sales activities for Rapid7’s cybersecurity platform by conducting high-level demonstrations, addressing technical questions, assisting with proofs of concept and RFI/RFP responses, creating technical content, and enabling sales development teams. Translates technical capabilities into business value for technical and non-technical audiences while building foundational expertise in cybersecurity, networking, and Rapid7 solutions.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Supports early-stage sales opportunities for Rapid7’s cybersecurity platform by answering technical questions, conducting high-level product demonstrations, contributing to RFI/RFP responses, creating technical content, and supporting BDR, SDR, and inbound chat teams. The role develops foundational expertise in security solutions, pre-sales processes, networking concepts, and technical communication for varied audiences.

Lead and scale Rapid7’s Canadian sales team, manage enterprise sellers, exceed regional revenue targets, recruit and coach new hires, build channel partnerships, execute go-to-market strategies, and collaborate with Marketing, Customer Success, Sales Engineering, and other teams. The role requires enterprise software sales leadership, Canadian market expertise, pipeline and forecasting accountability, and up to 25% travel across Canada.

Legal Counsel supporting Rapid7’s go-to-customer organization across the customer lifecycle. Responsibilities include drafting, reviewing, and negotiating SaaS, software licensing, NDA, services, SOW, and order form agreements; advising Sales, Finance, Privacy, Information Security, Procurement, and partner teams; supporting public-sector procurement and FedRAMP requirements; translating legal issues for non-legal stakeholders; and improving legal processes with AI-enabled tools.

Leads product enablement for go-to-market teams by designing and delivering product training, launch programs, onboarding, demos, and internal event content. Partners with Product, Product Marketing, and technical specialists to ensure accuracy and connect product capabilities to customer value. Measures engagement and business impact using enablement metrics, field feedback, and data. Manages programs across global, cross-functional teams using Highspot, Articulate, Gong, and Salesforce.

Leads and scales Rapid7’s EMEA sales engineering organization, managing Solution Engineers and serving as the region’s strategic technical authority. Partners with sales, marketing, product, engineering, executives, and channel partners to drive revenue, retention, consultative security solutions, strategic proofs of concept, demonstrations, and enterprise deals. Represents the company at industry events and translates customer needs into product strategy while improving forecasting, leadership development, and presales performance.

Advise Rapid7 customers on improving security posture, optimizing platform usage, and advancing security program maturity. Provide tailored recommendations, threat awareness reporting, customer deliverables, incident response assistance, and executive business reviews. Build relationships with technical and executive stakeholders, coordinate support, support renewals and retention, identify customer risks, and relay client requirements to influence the managed services roadmap.

Own named enterprise accounts across the UKI region, generating new-logo and expansion revenue. Manage full-cycle sales from outbound prospecting and discovery through technical validation, negotiation, forecasting, and contract close. Build account plans, engage senior stakeholders, translate cybersecurity capabilities into business value, and collaborate with SDRs, solution engineers, customer success, channel, and advisory teams. Travel up to 25% for client meetings.

Leads Rapid7’s global technical sales organization across Sales Engineering Specialists, Forward Engineering, Labs, and the Center of Excellence. Develops technical sales strategy, organizational roadmaps, succession frameworks, and engineering capabilities while partnering with sales leadership. Oversees integrations, demo infrastructure, enterprise platform architecture, ROI modeling, resource planning, and cross-functional execution. Drives organizational scaling, executive alignment, talent development, and measurable contributions to revenue and product innovation.

Supports customers using Rapid7’s Vector Command Red Team service through attack surface analysis, reconnaissance, OSINT, reporting, customer communications, and request prioritization. The role coordinates with Red Team, MDR, and MVM teams; conducts manual network and service reconnaissance; develops scripts to analyze attack surface data; monitors customer exposures; and performs entry-level external penetration testing. It also includes customer onboarding, monthly reporting, update calls, and translating technical security concepts for nontechnical stakeholders.