The role:
Reporting to the team Lead you will be responsible for servicing customers by executing daily order processing, analyzing forecasts and inventory levels, maximizing on time and fill rate metrics, investigating service levels, and facilitating cross-functional meetings.
At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a reasonable salary range of $50,000 - $60,000. We also offer a hybrid work schedule.
What you will do:
Account Management
- Manage daily order processing activities for a specified account or group of accounts.
- Maintain SAP files such as customer master files, pricing tables, customer resource tables, and customer specific material determination tables.
- Monitor promotional orders to ensure timely shipment and arrival at the customers DC by the requested delivery date.
- Execute stock management by ensuring the correct item and versions are shipping to the appropriate customer at the correct timing.
- Facilitate and drive customer and cross functional team meetings.
- Manage key accounts on inventory and forecasting management by proactively suggesting strategies that impact the customers ordering forecast.
Order, Shipment, and Reporting Analysis
- Drive service level investigation and improvements by working collaboratively with customers, carriers, and internal cross-functional teams.
- Perform regular analysis of customer service levels and complete monthly Key Performance Reporting (KPI's).
- Understand supply chain requirements for customers and develop solutions to solve issues.
What you will need:
- Bachelor's Degree required; preferably in Supply Chain Management, Operations or Business
- Strong analytical skills with ability to think strategically
- SAP experience preferred.
- Strong ability to multitask
- Logistics and Customer Service experience
- Good listening skills, sense of urgency, and strong organizational skills
- Must demonstrate professionalism and self-confidence to perform effectively.
- Proficiency in Word and Excel (can maintain complex spreadsheets), 1 year
- Thorough understanding of forecasting, distribution, inventory control, and the promotional effect on demand is preferred
What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).
Kao USA is an equal opportunity employer, including disability/vets.
#LI-Hybrid
Skills Required
- Bachelor's Degree (preferably Supply Chain Management, Operations, or Business)
- Proficiency in Excel (maintain complex spreadsheets), 1 year
- Proficiency in Word
- Logistics and Customer Service experience
- Strong analytical skills and strategic thinking
- Strong ability to multitask, organizational skills, sense of urgency, good listening, professionalism
- SAP experience
- Thorough understanding of forecasting, distribution, inventory control, and promotional effects on demand
What We Do
Ever since the company's founding in 1887, Kao has strived to deliver value to the life of people everywhere in the world. Today, we are a leading manufacturer in the fields of hygiene, beauty and health, while our chemical business contributes to the development of diverse industries. With more than 33,000 employees, our mission is to enrich the lives of people globally and contribute to the sustainability of the world. In the regions of Americas, Europe, Middle East and Africa (EMEA), we focus on our Beauty Care business with premium brands in three business sectors: Consumer, Salon and Cosmetics. Our Business Sector represents skin and hair care brands that are recognized worldwide for their innovation and quality, such as Jergens, Curél, Bioré, Guhl, and John Frieda. Our Salon Business Sector is committed to unleashing the creativity of stylists around the globe. With our industry leading brands Goldwell, KMS and Oribe, stylists have everything in their hands to create beautiful show-stopping hair representative of the individuality of their clients. Our London-based boutique brand, Molton Brown, offers luxury beauty products found only in our exclusive Molton Brown stores, high-end department stores and travel retail, as well as five-star hotels around the world. All three business sectors are driven by the same values and beliefs: Creating high-quality products and constantly striving for the best is what is at the heart of everything we do. This is why we understand that our people are one of our core assets, and we strive for a working environment that allows team members to flourish and grow. Join us, and you will have opportunity to help us make life beautiful
