Senior Product Associate

Job Description

As a Senior Product Associate  within the AML KYC product team, you will act as the primary liaison between Business, Controls, and Technology, focusing on analyzing and meeting business and KYC requirements. Your role includes collaborating with Product Owners, Business Partners, Subject Matter Experts, and technology teams to deliver user-friendly and compliant technology solutions. You will manage the product backlog, define initiatives and epics, refine user stories, and proactively address issues. Additionally, you will work closely with Scrum teams and testing resources to troubleshoot defects and ensure quality delivery.

Job Responsibilities:

• Manage execution and oversight of product initiatives and delivery, ensuring alignment with strategic goals.
• Manage Technology Transformation priorities, including data and service migration from legacy to modernized platforms.
• Define process/ rule flows and write clear epics and stories with well-articulated use cases and acceptance criteria that will help validate that delivered functionality fulfills business and KYC requirements.
• Manage product dependencies required for successful product delivery.
• Collaborate with Subject Matter Experts to understand current system flows, usage, and assess the impact of changes.
• Serve as the liaison between Business, Architecture, Development, and Testing teams throughout the product lifecycle; facilitate communication and drive meetings.
• Collaborate with Test teams to ensure comprehensive scenario identification, defect resolution, and delivery of a quality end-user product; define and execute Product Testing where needed.
• Escalate issues as needed to maintain transparency.
• Partner with Leadership Team for ongoing planning, refinement of product backlog, and execution of the product roadmap, business case development, and reporting of OKRs (Objectives and Key Results).
• Handle ongoing and ad hoc Governance needs and Reporting tasks.

Required Qualifications, Capabilities and Skills: 

• Minimum 3+ years of product management experience with a Bachelor’s degree
• Strong communication skills and the ability to quickly grasp and distill complex concepts to a variety of audiences and levels – including to senior management, project contributors, technical and business facing partners. 
• Strong organizational and time management skills, and ability to multi-task and manage multiple priorities independently.
• Self starter, energetic, results-oriented, curious and attention to detail. Exhibits a continuous improvement mindset towards all duties.
• Proficient in tools like JIRA, Align, SNOWs, and advanced Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint).
• Ability to dive into production issues, perform root cause analysis, and identify fixes.
• In-depth knowledge of Agile processes and principles, including use of Agile tools (e.g., Confluence, JIRA).
• Ability to pivot between leading and executing, as needed. Familiarity with driving backlog hygiene.

Preferred Qualifications, Capabilities and Skills:

• Experience working with globally distributed scrum teams will be useful. 
• Ability to pivot between product and project management as needed
• Knowledge of Banking flows, and AML KYC regulations is highly recommended.
• Prior technology background and experience managing tech transformation initiatives is highly recommended.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.