Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As Senior Lifecycle Marketing Manager, you own how Aircall talks to prospects and customers by email and in-app message. You build nurture series that move prospects toward conversion, run the engagement programs that keep existing customers active, and manage the calendar and intake process that keep every team's sends coordinated. You report into Product Marketing and work closely with Marketing, Sales, Customer Success, and Product Management.
Key Responsibilities:
- Plan and execute campaigns across email and in-app messaging for prospects and customers, including nurture series, activation programs, and retention campaigns.
- Own the campaign intake process and lifecycle marketing calendar, coordinating sends across teams so customers and prospects do not receive conflicting or duplicate messages.
- Partner with Marketing, Sales, and Customer Success to align nurture and prospect campaigns with pipeline and retention goals.
- Develop campaign briefs, audience segmentation, targeting strategy, and testing plans for each send.
- Collaborate with Designers to build and maintain an approved email template library
- Design and run A/B tests on subject lines, content, and timing to improve engagement across the lifecycle program.
- Set governance for email and in-app messaging, including frequency caps, approval steps, and review checkpoints.
- Own the NPS program and Trustpilot review strategy end to end, and route customer feedback to Product and Customer Success.
- Set KPIs for each campaign, track performance against goals, and use results to guide improvements.
Qualifications:
- 4+ years of experience in lifecycle, CRM, or email marketing, ideally at a B2B SaaS company.
- Hands-on experience with HubSpot
- Experience building nurture series and prospect campaigns, not just post-sale lifecycle programs.
- Experience running A/B tests and turning results into recommendations.
- Strong project management skills, comfortable owning a shared calendar and intake process across teams.
- Clear, direct writing skills and comfort working cross-functionally with Marketing, Sales, Product, and Customer Success.
- Strong AI fluency, with practical experience using AI to improve lifecycle strategy, personalization, content creation, or execution.
- A test-and-learn mindset, with a habit of reviewing live campaigns regularly and iterating quickly based on results.
- Experience owning an NPS or customer review program.
- Familiarity with in-app messaging, push, or SMS tools.
- Comfortable with spreadsheet analysis of campaign performance data.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills Required
- 4+ years of experience in lifecycle, CRM, or email marketing
- Experience with HubSpot
- Experience building nurture series and prospect campaigns
- Experience running A/B tests and translating results into recommendations
- Strong project management skills, including ownership of shared calendars and intake processes
- Clear, direct writing skills and cross-functional collaboration experience
- Strong AI fluency and practical experience using AI for lifecycle strategy, personalization, content creation, or execution
- Test-and-learn mindset with experience iterating based on live campaign results
- Experience owning an NPS or customer review program
- Familiarity with in-app messaging, push, or SMS tools
- Comfort with spreadsheet analysis of campaign performance data
- Experience at a B2B SaaS company
Aircall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aircall and has not been reviewed or approved by Aircall.
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Healthcare Strength — Employer-paid core medical, dental, and vision coverage is emphasized, alongside mental health and wellness support. Coverage is described as starting quickly after hire and complemented by wellness reimbursements and related programs.
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Parental & Family Support — Generous parental leave for primary and secondary caregivers is highlighted, with added childcare reimbursements. Family-oriented benefits are positioned as part of a supportive culture.
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Leave & Time Off Breadth — Unlimited PTO, wellness days, and paid volunteer time are offered. Time-off policies are framed to encourage rest and work-life balance.
Aircall Insights
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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