SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Customer Lifecycle Specialist sells our security products and services (via telephone, web or e-mail) to existing, strategic SonicWall customers and is responsible for ensuring a positive customer experience. Will play a fundamental role in achieving company revenue growth objectives. Must be comfortable making 30+ calls per day to existing customers, working with channel partners, generating interest, qualifying renewal opportunities and closing sales.
Primary Responsibilities
- Responsible for selling SonicWall software/hardware products and services (via telephone, web or e-mail) to existing SonicWall customers through outbound calls and correspondence
- Articulates effectively the value proposition associated with our software products and services
- Recommends business solutions considering customer needs and our interests
- Builds relationships with customers based on knowledge of our technology, products, and services
- Makes decision based on an appropriate amount of information/data analysis
- Adjusts to multiple demands and shifting priorities while ensuring customer needs are met; accepts responsibility for results of actions
- Works independently closing own sales
- Partners with field sales to support in the selling process
- Provides direction and instruction to lower-level representatives
- Drive customer retention, expansion, and satisfaction throughout the full product lifecycle
- Coordinate closely with Sales Development and Marketing initiatives to drive New New acquisition and expansion within customer base
- Partner with Support, and Channel teams to ensure a seamless customer experience
- Execute call-to-action campaigns for end-of-support or lifecycle motions
- Align customer outcomes with company objectives to achieve strong net retention
- Deliver regular business reviews and health checks with customers to demonstrate value realization
- Identify upsell and cross-sell opportunities based on product and customer needs
Minimum Requirements
- 2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
- Proven success in driving customer retention, upsell, and renewal metrics
- Experience working with channel partners, distributors, or reseller ecosystems
- Familiarity with CRM and customer success platforms
- Background in cybersecurity
- Able to learn full range of SonicWall products and services and to identify how these products and services align to customer needs
- Leverages cross-functional resources to achieve results/meet customer needs
- Basic indirect Leadership skills - leverages experiences to lead individuals and team
- Ability to teach/coach others to improve performance including providing feedback and identifying development opportunities
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient with corporate productivity tools, e.g., Microsoft Outlook, Word, Excel.
Preferences
- Related undergraduate degree or equivalent of education & experience
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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Skills Required
- 2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
- Proven success in driving customer retention, upsell, and renewal metrics
- Experience working with channel partners, distributors, or reseller ecosystems
- Familiarity with CRM and customer success platforms
- Background in cybersecurity
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What We Do
SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
