Customer Issue and Investigation Coop
Location: Ottawa, ON.
Duration: 8 - 16 months (for co-ops) | 8 months (for interns, with potential for extension)
Start date: January 11th, 2027
Please upload your unofficial transcript when applying. (Use the "Cover letter" uploading tab.) Please indicate in your resume or a cover letter how many months you are available for.
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
This internship offers a hands-on opportunity to work within Ericsson's Customer Issue & Investigation Group (CIIG), supporting radio product verification and customer network investigations. Based in Canada, the successful candidate will gain practical experience with Ericsson's radio and baseband technologies while contributing to real-world problem-solving in 5G network environments.
What you will do:
- Develop knowledge of Ericsson Radio products across the Remote, Massive MIMO, and Indoor portfolio, as well as Ericsson basebands (purpose-built and Cloud RAN).
- Support customer case investigations through hands-on lab reproduction of issues occurring in operator networks.
- Perform troubleshooting of radio hardware and software.
- Execute Test Object List (TOL) test cases for new radios developed within Radio Product Canada (RPCA).
- Build lab experience by setting up configurations with Qualcomm UE software, supporting PC installation, and working with test tools such as spectrum analyzers, radios, and basebands.
- Contribute to test case automation by designing Moshell scripts.
- Attend and help prepare workshops and knowledge transfer sessions.
- Conduct data analysis related to Ericsson radios and CIIG team performance.
- Utilize and help automate AI tools and agents as part of day-to-day work.
The skills you bring:
- Familiarity with programming and scripting languages such as Python, Java, and Bash.
- Comfort working in a Linux-based environment.
- Proficiency with Microsoft Office tools including Excel, Word, PowerPoint, and Power BI.
- Basic understanding of electronic circuits and components (e.g., resistors, capacitors, inductors, amplifiers, diodes).
- Basic understanding of computer networking.
- Familiarity with AI tools, AI agents, and generative AI platforms (e.g., Kiro, Martina, GenAI Playground, Ericsson Everyday Assistant, CoPilot).
- Basic knowledge of Telecom and RF networking.
- Strong organizational and communication skills in English.
- Eagerness to learn about Ericsson radio products and their application in 5G deployments globally.
- A collaborative mindset and genuine interest in contributing to the CIIG team's work.
Eligibility requirements:
- 2.7+ GPA on a 4.0 scale or equivalent
- Uploading an unofficial copy of your transcript
- Actively enrolled in an accredited undergraduate, master's, or PhD on a full-time basis at a four-year college or university at the time of the co-op
- Be available to work 40 hours per week
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Developer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is:
Bachelors: $25.5/hr CAD - $34.5/hr CAD
Masters: $37/hr CAD
Skills Required
- Familiarity with Python, Java, and Bash
- Comfort working in a Linux-based environment
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Power BI
- Basic understanding of electronic circuits and components
- Basic understanding of computer networking
- Familiarity with AI tools, AI agents, and generative AI platforms
- Basic knowledge of telecommunications and RF networking
- Strong organizational and English communication skills
- Currently enrolled full-time in an accredited undergraduate, master's, or PhD program at a four-year college or university
- Minimum 2.7 GPA on a 4.0 scale or equivalent
- Availability to work 40 hours per week
- Availability for an 8-16 month co-op or 8-month internship
- Unofficial academic transcript
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
