C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates.
This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Customer Onboarding & Implementation
- Lead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.
- Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.
Customer Support & Problem Resolution
- Serve as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.
- Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.
Customer Integrations
- Manage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.
- Monitor integration performance and identify opportunities to optimize data flow and connectivity.
Cross-Functional Collaboration
- Partner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.
- Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.
Continuous Improvement
- Identify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.
- Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.
QUALIFICATIONS
Required:
- Bachelor’s degree from an accredited college or university
Preferred:
- Minimum 5 years of experience with customer interactions
- Familiarity with CHR’s systems
- Familiarity with CHR’s business model and customer dynamics (e.g., accessorial, customer requirements)
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$66,900.00 - $105,800.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
Skills Required
- Bachelor's degree from an accredited college or university
- Minimum 5 years of experience with customer interactions
- Familiarity with C.H. Robinson systems
- Familiarity with C.H. Robinson business model and customer dynamics (e.g., accessorial, customer requirements)
- Values a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
