Customer Integration Analyst II

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Customer Integration Analyst II supports billing operations by identifying and resolving issues tied to list billing data feeds. This role uses critical thinking and system expertise to investigate discrepancies, perform root cause analysis, and partner with Customer Integration teams to implement solutions. You’ll contribute to projects of varying size, validate system changes, and help improve processes to prevent recurring data issues. The role also involves working across systems to ensure accurate billing and a seamless customer experience.

Key Responsibilities

• Investigate and resolve billing discrepancies caused by data feed issues
• Perform root cause analysis and recommend solutions to improve data quality
• Collaborate with Customer Integration to resolve complex billing issues
• Support projects by providing system expertise and validating solutions
• Analyze billing feeds and identify risks or inconsistencies impacting billing accuracy

Skills and Background You’ll Need

Education: Bachelor’s degree in Business, Information Systems, or related field.

Experience: 2+ years of experience in systems administration, data integrations, or customer‑facing project management.

• Experience analyzing and resolving billing, data feed, or system discrepancies
• Working knowledge of billing systems such as GroupFacts, EBA, Group Access, or AdminEASE
• Experience performing root cause analysis and validating system or process changes
• Strong analytical skills with ability to interpret and organize large data sets
• Intermediate proficiency with Excel and Microsoft Office tools
• Effective communication skills for explaining moderately complex issues
• Ability to collaborate cross-functionally to resolve customer-impacting issues
• Knowledge of policy provisions and EBA error handling
• Experience supporting group insurance or list billing environments

Key Behaviors of a Successful Candidate

• Improvement Mindset: Continuously seeks opportunities to enhance processes, tools, and customer value.
• Adaptability: Adjusts quickly to changing priorities and evolving circumstances.
• Driving Success: Takes initiative, pursues ambitious goals, and remains resilient through obstacles.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.