Customer Insights Lead

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Varian, A Siemens Healthineers Company, based in Palo Alto, California, is the world’s leading manufacturer of radiation therapy medical devices and software for treating cancer and other medical conditions. Varian Medical Systems has revenues of approximately $3.3 billion and employs approximately 11,000 people located at U.S., Chinese and European manufacturing sites and in 56 sales and support offices around the world.
The Customer Insights Lead Lead is responsible for supporting a team that works collaboratively across functions, business lines and geographies, to provide voice of customer insights that assists the Varian Business Areas to achieve its commitment to create a world without fear of cancer. In collaboration with marketing and other key functions, this position will be responsible for leading voice of customer efforts at Varian. This effort will help guide the company’s strategic vision for growth, while achieving the maximum positive patient impact.

As Customer Insights Lead, you will:

• Support market research initiatives across Varian’s business lines, working with portfolio strategy and product marketing teams to design and conduct primary market research
• Plan and administer Field Advisory Boards, working closely with regional marketing leadership across global regions to support the enhancement of marketing materials and product strategies
• Conduct primary market research at major trade shows, including designing interview and survey questions, recruiting respondents, conducting interviews, and sharing insights with relevant internal stakeholders
• Liaise with third party market research vendors, designing requests for proposals (RFPs), managing stakeholder relationships, and supporting in project scoping and design

Required Skills:

• Market research experience including an understanding of how to develop interview/focus group discussion guides and surveys
• Excellent stakeholder management and cross-functional management skills
• Extensive and proven project planning and management skills, including independent project execution
• Proven expertise in data interpretation, visualization, and story-telling via PowerPoint
• Experience in strategy development and deployment based on market insights
• Excellent communication skills – ability to articulate verbally and in writing to medical and non-medical professionals
• Excellent presentation skills with the ability to communicate and influence at senior levels within and outside of the organization
• Ability to work independently/be a self-starter, navigate novel situations, and easily build relationships 
• Strong organizational skills with attention to detail
• Extensive skills in management consultation and lean management, including a methodical way of thinking

Required Experience:

• 3+ years of working experience in different positions with strategic/tactical execution and responsibility
• Significant experience in designing/conducting interviews and surveys
• Relevant experience in project planning, management, and execution
• Understanding of core business KPIs to assess business performance
• Experience in healthcare/medical technology industries preferred
• BA/BS in Life Sciences, Business, Economics, Physics, or Biomedical Engineering

To find out more about the specific business, have a look at https://siemes-healthineers.com/cancer-care

Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$115,980 - $159,478

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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