Customer Insights Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Help Shape the Future of Customer Experience at Allstate
At Allstate, we’re committed to creating exceptional experiences for our customers — and the Voice of Customer (VoC) team plays a critical role in making that happen. We’re looking for a strategic, customer-obsessed professional who is passionate about turning customer feedback into meaningful action and enterprise-wide impact.
In this role, you’ll help shape how Allstate listens to customers, interprets insights, and drives improvements across products, processes, and experiences. You’ll partner with cross-functional teams, influence business strategy, and lead innovative VoC initiatives that elevate the customer journey.
This is an exciting opportunity for someone who enjoys combining data, strategy, creativity, and collaboration to solve complex problems and champion the voice of the customer at every level of the organization.

What You’ll Do

• Lead and enhance key components of the Voice of Customer ecosystem across the enterprise
• Design and implement impactful VoC programs, including surveys, digital intercepts, and closed-loop feedback initiatives
• Partner with stakeholders across business areas to provide strategic guidance on customer experience best practices and feedback design
• Conduct external research and benchmarking to stay informed on emerging VoC trends, tools, and methodologies
• Analyze customer feedback and behavioral data to identify opportunities to improve experiences and business outcomes
• Drive innovation through discovery sessions, pilot programs, and test-and-learn initiatives
• Serve as a trusted Voice of Customer subject matter expert and thought partner
• Build strong relationships across matrixed teams to influence change and drive customer-centric solutions
• Manage vendor relationships supporting VoC programs and technology platforms
• Contribute ideas and thought leadership to help evolve the broader department strategy

What We’re Looking For

• Passion for customer advocacy and improving experiences through actionable insights
• Strong analytical, strategic thinking, and problem-solving skills
• Ability to collaborate effectively within cross-functional and matrixed environments
• Self-starter mindset with the ability to manage multiple priorities independently
• Excellent communication and stakeholder management skills
• Creative thinker who is comfortable challenging assumptions and driving innovation

Preferred Qualifications

• 5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fields
• Experience with survey and feedback platforms (Qualtrics preferred)
• Strong Microsoft 365 skills, particularly Excel
• Experience translating customer insights into business recommendations and measurable improvements

Why Join Allstate?

At Allstate, your ideas, voice, and perspective matter. We foster a collaborative and inclusive environment where employees are empowered to bring their authentic selves to work, challenge the status quo, and make a meaningful impact. If you’re passionate about customer experience and want to help shape how millions of customers engage with a trusted brand, we’d love to hear from you.

This role does not include supervisory responsibilities.

#LI-BS1

Skills

Microsoft Office 365, Program Designing, Strategic Consulting, Survey Software, Thought Leadership, Vendor Relationship Management

Compensation

Compensation offered for this role is 90,700.00 - 153,925.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.