Customer Insights Analyst

Accountabilities

• Consistently update all reporting and productivity tools and files to ensure that output is accurately measured.  
• Writing and scripting online research surveys using our survey software 

• Develop the reports that highlight the insights generated by the research. 

• Coordination with Data Management and Campaigns Teams for survey emailing campaign 

• Identifies and communicates initiatives that streamline processes, improve customer experience or results in cost savings 

• Develop working knowledge of the requirements of the BU they support and solve a range of routine problems and escalate those that are beyond their scope. 

• Identifies outdated details of policies, guidelines or standard practices and communicates these gaps to senior CIAs for further analysis and resolution. 

• No audit responsibilities but can provide guidance to newly hired associates. Identify gaps between policies and actual practice and report these to senior CIAs to ensure that these are addressed. 

• No supervisory responsibilities but may provide tactical support to projects led by more senior CIAs 

• Provide additional research work such as custom or adhoc surveys are occasionally done on an “as needed” basis or as required by the business provided these are not complex or are straightforward in nature.

Qualifications

• Must possess at least a Bachelor's/College Degree, any field

• At least 1 year of relevant working experience is a plus.

• Any professional data or market research qualification/accreditation is preferred but not required – ISO / MRS / ESOMAR or equivalent.

• Background on B2B or consumer research is preferred but not required.

• Hard/Technical, Soft Skills and Complimentary Skills

• Proficient with Excel, PowerPoint, Word, Outlook, Power BI or Tableau, and other research software

• Strong analytical, quantitative, and deductive reasoning skills

• Good communicator and strong presentation skills

• Proven Ability to interpret data tables (Data Visualization skills are highly desired)

• Strong Mathematical and Statistical skills

• Highly numerate and an Analytical thinker

• Able to analyze research data; writing research reports that highlight actionable insights

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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