Customer Insights Analyst

What We Need

Corpay is currently looking to hire a Customer Insights Analyst within our Fleetcore division. This position falls under our International Vehicles Payments line of business and is located in Prague, Czech Republic. In this role, you will help transform customer service from a traditional cost center into a strategic growth engine by supporting data-driven decision making across customer lifecycle management, retention, portfolio development and operational excellence. You will analyze customer behaviour, identify growth and retention opportunities, build analytical models and provide actionable insights that improve customer value, operational efficiency and business performance. You will report directly to the Head of Commercial Operations & Automation and regularly collaborate with Customer Service, Credit, Sales, BI and Automation teams.
 

How We Work

As a Customer Insights Analyst, Corpay will set you up for success by providing:

• Assigned workspace in the Prague office
• Company-issued equipment
   

Role Responsibilities

• Maintaining and developing reporting focused on customer portfolio performance, customer retention, customer lifecycle and operational effectiveness.
• Analyzing customer behaviour and identifying opportunities to improve retention, increase customer value and prevent customer attrition.
• Supporting the development of churn prediction models and early-warning indicators for declining customer engagement or volume.
• Performing regular portfolio segmentation to identify key customer groups, revenue opportunities and areas requiring proactive intervention.
• Preparing monthly and quarterly performance reports, dashboards and presentations for leadership teams.
• Partnering with automation specialists to designing scalable, data-driven processes and workflows.
• Supporting the identification, prioritization and measurement of commercial operations initiatives.
• Analyzing the effectiveness of retention, upsell and customer engagement activities and providing recommendations for improvement.
• Conducting ad-hoc analysis to support business decisions, operational improvements and strategic initiatives.
• Translating data into clear business insights and recommendations for stakeholders.
   

Qualifications & Skills

• 4+ years of relevant professional experience.
• Bachelor's degree in Business, Analytics, Finance, Mathematics, Statistics, Economics, or a related field preferred.
• Excellent MS Excel skills are required.
• SQL knowledge is a must.
• Fluent English with strong written and verbal communication skills.
• Relevant experience in analytics, business analysis, operations, customer lifecycle management or similar disciplines.
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
• Experience working with large datasets and multiple data sources.
• Strong attention to detail while maintaining a commercial mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Curious, proactive and comfortable challenging assumptions through data.
• Interest in automation, process improvement and operational excellence.
• Experience with Power BI, Tableau or similar reporting tools is an advantage.
   

Benefits & Perks

• 25 days’ annual leave per year (pro-rated)
• 3 paid sick days annually
• 2 additional paid days off once annual leave entitlement has been exhausted
• 2 paid volunteer days each year
• Flexible benefits allowance of 15,600 CZK per annum, which can be used towards a Multisport card, retirement insurance contributions, or cafeteria benefits
• Subsidised workplace massages, with Corpay covering 50% of the cost
• Preferential T-Mobile mobile tariff rates for personal use
• Wedding or registered partnership gift
• Gifts to celebrate life milestones and long-service anniversaries
• Employee referral bonus program
• Birthday breakfast celebrations
• Company-sponsored sports and wellbeing activities
• Access to online learning and development courses
• Complimentary fresh fruit in the office every Tuesday
   

Pay Transparency

The salary range for this position is 582 800 CZK  –  840 000 CZK gross per year. The final offer will be determined based on objective, gender-neutral criteria including relevant skills, professional experience, and qualifications. Corpay maintains structured compensation practices and regularly reviews pay to support compliance with equal pay principles and applicable EU legislation. Additional compensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.
#LI-LM1

 #INDPRO-INT

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.