Customer Implementation, Project Manager- UK

Salary Range: $51,000.00 - 71,000.00
Who are we:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role.
What You'll Do:
The Project Manager resides within the Customer Implementation Services Team, working closely with SambaSafety and customer stakeholders to guide, consult, and delight customers through their implementation lifecycle. This role requires an experienced Project Manager who combines strong organisational and communication skills and has strategic experience working with stakeholders ranging from C-Suite to individual contributors. The ideal candidate will bring commercial insurance or fleet experience and insight, along with an incredibly positive attitude. This role will be the #1 PM in the UK, focusing on implementing and onboarding SambaSafety's largest and global enterprise customers, while also helping to establish project management practices in the UK.
Key Responsibilities:

• Customer Advocacy
  • Develop a comprehensive understanding of the customer's needs and priorities to achieve success
  • Consult, obtain, and document customer goals, business requirements, timelines, and key deliverables
  • Help guide the customer toward best practice approaches recommended by the SambaSafety team
• Stakeholder & Change Management
  • Support and manage multiple, simultaneously large customer implementations, each containing numerous different internal and external stakeholders
  • Anticipate risks and bottlenecks, explore contingencies, and provide escalation management internally and externally with our customers
  • Lead structured and regular communication with stakeholders, anticipating their questions, providing customer feedback, and ensuring customers' needs are addressed
• Project Governance & Delivery Enablement
  • Define, estimate, and schedule project milestones, tasks, priorities, and interdependencies
  • Recommend and implement plans that are structured and disciplined, yet smartly flexible to absorb change
  • Embraces continuous learning and knowledge-sharing in a fast-paced, ever-evolving environment
  • Establish and maintain implementation metrics and project documentation, including plans, schedules, status report, and meeting minutes

Core Competencies:

• Customer-Centric Mindset: Passionate about achieving customer objectives with a focus on quality and long-term value
• Influence Without Authority: Skilled at guiding and aligning stakeholders without formal authority
• Proactive and Action-Oriented: A self-starter who takes initiative, embraces ambiguity, and isn't afraid to roll up their sleeves
• Consultative and Curious: Deeply inquisitive with a consultative approach to problem-solving and stakeholder engagement
• Strategic and Detail-Oriented: Sharp business judgment with the ability to zoom in on details while keeping the big picture in focus
• Autonomous and Adaptable: Comfortable working independently in dynamic environments with shifting priorities and new technologies
• Collaborative Resource Coordination: Able to effectively coordinate resources across multiple levels of the organization
• Creative Problem Solver: Strong troubleshooting skills and a knack for finding innovative solutions
• Exceptional Communicator: Excellent written and verbal communication skills tailored to diverse audiences
• Multitasking and Prioritization: Capable of managing multiple tasks and priorities with composure and efficiency
• Positive Team Presence: Fun, outgoing, and brings a great sense of humor to team dynamics

What you'll need to succeed:

• 2-3 years of commercial insurance or fleet experience and working hands-on with customers in a fast-paced, high-growth environment
• 3-4 years of global business practices, including customer expectations, regulatory requirements, and customer success norms
• 5+ years of experience in project management and customer experience within a SaaS or technology-driven company
• Certifications in PRINCE2, PMP, SCRUM, Agile methodologies are preferred
• Self-directed with a high level of initiative and a "can-do" attitude, while remaining committed to feedback and a strong desire to learn

Work Environment & Flexibility:
This role offers a hybrid work model, blending the best of both worlds-remote flexibility and in-person collaboration. You can work from home with 2 to 3 days per week in the office, fostering connection and teamwork while maintaining work-life balance.
As a Project Manager, you'll spend most of your time collaborating virtually, leading projects through digital tools, onscreen video meetings, and cross-functional communication platforms.

• Standard business hours apply, with occasional flexibility to support global teams or meet project milestones
• Travel is minimal and intentional, focused on high-impact moments like customer meetings, team offsites, or select industry events
• The role involves extended screen time and standard office equipment, typical of a modern, tech-enabled work environment

Benefits and Perks:

• Collision Management Systems Limited, a SambaSafety Company, is pleased to provide the following comprehensive benefits offerings to our full-time UK employees:
• Group Life Assurance Cover equal to 4X your basic annual salary.
• Group Income Protection Cover at 75% of your basic annual salary.
• Free access to WeCare (Our Employee Assistance Programme offering telehealth consultations, fitness, mental health, financial, and legal support).
• Free access to myStrength (A mental wellness app to help you overcome life's challenges through personalised app-based support with hundreds of well-being activities, articles, and videos available to you and your immediate family).
• Bupa Private Medical Insurance with coverage levels including employee only, employee + spouse, employee + children, and family with cost covered by SambaSafety. *Medical history disregarded.
• Employee Referral program- £2,043.06 after 90 days of employment.
• 11 company recognized national holidays.
• 23 days of Paid Time Off (PTO) in year 1, and 25 days per year beyond that.
• Tuition Reimbursement up to an annual maximum of £4,290.97 for position related course work/degreed programs.
• Monthly gym membership/wellness (£20.43 EE, £32.69 EE/Spouse or EE/Child, £40.87 Family).

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages, and celebrates a wide array of diversity. We are committed to creating a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity, and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!