Jobs at SambaSafety

Leads SambaSafety’s enterprise applications, corporate IT, integrations, employee technology, automation, and AI enablement. Owns roadmaps across Salesforce, NetSuite, Zuora, ADP, identity, endpoints, networking, service desk, SaaS management, and disaster recovery. Partners with executives, security, data, and engineering leaders to modernize systems, scale operations, implement technical controls, and move AI capabilities from experimentation to production. Builds high-performing teams and drives measurable improvements in automation, employee experience, reliability, compliance readiness, and business agility.

Respond to and qualify inbound leads from marketing campaigns, website inquiries, and content engagement. Research prospects, nurture sales opportunities, schedule qualified meetings, meet pipeline and quota targets, and track activity in Salesforce. Partner with marketing on lead quality and campaign feedback while maintaining product and competitive knowledge.

Provide onsite and remote enterprise IT support for macOS and Windows systems, executives, Teams conference rooms, networking, printers, hardware, software, and peripherals. Own Jira Service Management tickets through resolution, maintain Confluence knowledge articles, deploy and refresh workstations, manage AWS WorkSpaces and mobile devices, administer Okta and Microsoft 365 access, and troubleshoot security, connectivity, and productivity tools while supporting global users.

Owns the full lifecycle of an assigned GIS product or business system, including discovery, strategy, roadmap recommendations, backlog prioritization, requirements, delivery partnership, user acceptance testing, release readiness, adoption, and outcome measurement. Translates business needs between stakeholders and technical teams, makes day-to-day product decisions, manages dependencies and trade-offs, and recommends roadmap investments within established strategic and architectural guidelines.

Design, build, and maintain Airflow-based automation pipelines and services to move files, run scheduled FTP jobs, validate and modify data, monitor application health, parse logs/emails, implement robust error handling and observability, and integrate API-driven systems to reduce manual operational work.

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.

Develops and manages relationships with national insurance brokers and carriers, presents software solutions, identifies market opportunities, and creates joint strategies to drive revenue. Collaborates with marketing and product teams to tailor offerings, implement integrated partner solutions, and generate new revenue streams. Tracks account activity, forecasts, and performance while supporting growth in the commercial auto insurance sector.

Manages and grows a portfolio of more than 500 customer accounts, focusing on retention, revenue growth, upselling, and cross-selling. Builds executive-level relationships, conducts quarterly business reviews, advises customers on solutions, and resolves service issues with internal teams. The role requires consultative selling, strong communication, CRM proficiency, and the ability to prioritize competing account needs in a hybrid, fast-paced environment.