Jobs at SambaSafety

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.

Respond to and qualify inbound leads from marketing campaigns, website inquiries, and content engagement. Research prospects, nurture sales-ready opportunities through email and phone follow-up, schedule qualified meetings, meet pipeline and quota targets, track activity in Salesforce, and partner with marketing on lead quality and campaign performance.

Build AI-augmented BI dashboards, semantic layers, and AI-ready metadata. Use AI-assisted tools to accelerate SQL and dashboard development, productionize ML outputs into BI, enforce data quality and governance, and present insights to business stakeholders including C-suite.

Transform data into actionable insights by building dashboards, reports, and visualizations. Partner with cross-functional teams and data engineering to ensure data quality, lineage, and AI-ready metadata. Audit datasets, define monitoring rules, document data dictionaries, pilot AI-assisted BI tools, and apply hypothesis-driven analysis to surface insights that inform business decisions.

Leads application security, vulnerability management, threat detection, AI-driven security automation, and security engineering. Administers SAST, DAST, SCA, SIEM, EDR, IAM, and cloud security platforms; develops MITRE ATT&CK-mapped detections; investigates Tier 2/3 incidents; builds Python-based automation and AI agent integrations; supports architecture reviews, penetration testing, policy development, threat intelligence, compliance, and security reporting.

Maintain and optimize SaaS production and demo environments, respond to and resolve incidents, manage Jira-based incident workflows, use Dynatrace and observability tools for troubleshooting, automate operational tasks, enforce security best practices, document runbooks in Confluence, participate in on-call rotation, and collaborate cross-team to improve reliability and performance.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Design, build, and maintain Airflow-based automation pipelines and services to move files, run scheduled FTP jobs, validate and modify data, monitor application health, parse logs/emails, implement robust error handling and observability, and integrate API-driven systems to reduce manual operational work.