We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionWe’re looking for a Customer Success & Growth Manager to support members throughout their journey while driving customer engagement, retention, and account growth. This role combines customer success, relationship management, and growth-focused account management to help members succeed in their preparation and continuing education journey. You’ll build strong long-term relationships with members, deliver exceptional support experiences, identify opportunities for renewals and upgrades, and help grow firm or group memberships. The role also involves collaborating cross-functionally to improve customer experience, workflows, onboarding, and retention strategies. The ideal candidate is proactive, relationship-driven, consultative, and comfortable working in a fast-paced environment while leveraging AI tools and process improvements to support both customer success and business growth.
Responsibilities:
- Serve as the main point of contact for members throughout their licensure journey
- Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs
- Celebrate member milestones and create positive customer experiences
- Encourage customer loyalty and help turn members into brand advocates
- Identify opportunities for membership renewals, upgrades, and additional services
- Spot potential firm or group membership opportunities from individual member interactions
- Support long-term business opportunities in partnership with the sales team
- Contribute to customer retention, account growth, and overall member success
- Assist candidates with ARE preparation, study planning, memberships, and platform navigation
- Proactively engage inactive or at-risk members to help them stay on track toward licensure
- Deliver thoughtful, empathetic, and professional customer support
- Work alongside AI tools and systems to improve customer experience and team workflows
- Identify process improvements, recurring issues, and opportunities for automation
- Help improve support resources, workflows, and operational processes
- Share customer feedback and insights with product and marketing teams
- Identify trends and opportunities to improve onboarding, engagement, and retention
- Help the company better understand the needs of architecture candidates and firms
- 5 years’ experience in customer success and account management
- Has excellent communication skills, especially in writing
- Builds strong relationships and earns customer trust easily
- Enjoys helping customers achieve success
- Takes a friendly, consultative approach to customer interactions
- Understands business goals without being overly sales-focused
- Is proactive, organized, and solution-oriented
- Background in AI tools and improving workflows
- Works well in fast-paced and changing environments
- Knowledge in helping grow and improve the customer success function
- Experience in architecture, education, SaaS, or membership organizations is a plus, but not required.
- Amenable to work a 1:00 AM – 9:00 AM shift, Tuesday to Saturday
Skills Required
- 5 years' experience in customer success and account management
- Excellent written and verbal communication skills
- Proactive, organized, and solution-oriented approach to customer interactions
- Background in AI tools and improving team workflows
- Knowledge of growing and improving customer success functions
- Ability to assist candidates with ARE preparation, study planning, and platform navigation
- Works well in fast-paced and changing environments
- Experience in architecture, education, SaaS, or membership organizations
- Willingness to work 1:00 AM - 9:00 AM shift, Tuesday to Saturday
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
