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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Customer Growth Executive, you will own the growth, satisfaction, and retention of Tier 1 clients. Your focus will be on building trusted relationships, understanding client needs, and coordinating internal resources to drive measurable business outcomes. This role combines client advocacy, account management, and cross-functional collaboration to enhance client engagement and support Infobip’s long-term growth.
What you’ll do
- Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
- Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
- Understand client structures and decision-making processes related to solution adoption
- Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross-sell growth
- Collaborate with Customer Success on existing and future SaaS opportunities
- Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
- Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance
- Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue
- Contribute feedback to improve internal tools such as Qlik and SuperUser
- Maintain accurate records of client engagement and opportunities in Salesforce
- Represent the client’s perspective internally to help shape Infobip’s customer experience
- Mentor and support team members and new hires, contributing to team knowledge and development
What makes you a strong fit
- Experience managing Tier 1 or enterprise client relationships
- Strong account management and relationship-building skills
- Analytical mindset with the ability to interpret client data and traffic trends
- Ability to coordinate across multiple internal teams and stakeholders
- Solid understanding of SaaS and CPaaS business models
- Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously
- Strong communication skills and a collaborative, mentoring mindset
- Fluent English, spoken and written
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-DM1Skills Required
- Experience managing Tier 1 or enterprise client relationships
- Strong account management and relationship-building skills
- Ability to interpret client data and traffic trends
- Ability to coordinate across multiple internal teams and stakeholders
- Understanding of SaaS and CPaaS business models
- Ability to manage multiple accounts simultaneously
- Strong communication skills
- Fluent English, spoken and written
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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