Customer Growth Associate

Vagaro is a leading provider of cloud-based software and payment solutions for the wellness and beauty industries. Our innovative platform empowers business owners to manage their operations efficiently while delivering exceptional customer experiences.

As a Merchant Services & Upsell Specialist at Vagaro, you will be at the forefront of driving revenue by proactively engaging with existing clients to enhance their experience through our merchant services and premium feature offerings. This role is centered on outbound activities, where you’ll identify and seize opportunities to upsell tailored solutions that align with clients' evolving needs in the health, beauty, and wellness industry. Leveraging your expert understanding of Vagaro’s platform, you’ll focus on delivering added value to maximize clients’ operational efficiency and revenue potential. 

*Position reports to Pleasanton, CA- Onsite position*

Below is the annual On Target Compensation (OTE) range for candidates located in Pleasanton, California. Your specific OTE, which is inclusive of base salary ($56,000-$62,000) and incentive compensation, will depend on factors such as your skills, qualifications, experience, and performance.

The annual OTE range for this position for candidates located in Pleasanton, California is between:

$70,000—$80,000 USD

How You Will Contribute: 

• Conduct high-volume outreach to engage Vagaro customers, identify merchant service needs and upsell relevant opportunities. This is a unique opportunity that offers the ability to gain transactional closing experience. (Acts as an SMB Account Executive, upselling a list of accounts) 
• Develop a deep understanding of Vagaro's products, services, and value proposition to effectively articulate them to potential clients. 
• Present and promote additional products or services that align with clients' business objectives. 
• Collaborate closely with the sales team to align upselling efforts, understand target accounts, coordinate outreach efforts, and strategize on the best approach for conversion. 
• Monitor and track upselling opportunities through various stages of the pipeline. 
• Maintain accurate and up-to-date records of lead interactions and progress in Salesforce. 
• Continuously stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. 
• Contribute to the ongoing improvement of processes, messaging, and lead generation tactics. 

Who We Are Searching For: 

• Proven experience in Customer facing roles, for example, Account Management, or Sales in an enterprise software or SaaS environment. 
• Strong knowledge and understanding of the beauty, wellness, and fitness industry. 
• Experience in upselling or cross-selling environments. 
• Demonstrated success in prospecting, lead generation, and appointment setting, meeting, or exceeding targets. 
• Highly motivated self-starter with a proactive mindset and the ability to thrive in a fast-paced, dynamic environment. 
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively. 
• Proficiency in using Salesforce and other sales productivity tools. 
• Ability to work collaboratively and effectively in a team environment. 

Why You’ll Love Working Here:

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, including 9 company holidays annually
• Growth Opportunities: College Assistance Reimbursement, access to our EAP & Work/Life Program, and a LinkedIn Learning account to master new skills
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family
• Exclusive Perks: Discounts, special offers, and preferred seating for top attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork
• Beauty Perks: Receive $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments
• Food Perks: Enjoy a $50 monthly stipend for our onsite microkitchen, offering light meals, snacks, and beverages, plus a complimentary DoorDash DashPass subscription for all your local food delivery needs
• Stay Active: Take advantage of our on-site gym, flavored water dispenser, and basketball court to stay fit and energized

About the Company:
Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 180,000+ professionals and 80,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com/pro.

Equal Opportunity Employer:

Vagaro takes pride in being an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Privacy Policy:

Privacy Notice for Employee and Applicant Data 

Your Privacy Matters! 

At Vagaro, we are committed to protecting the privacy and security of your personal information. Before you proceed with your application, we encourage you to review our Employee and Applicant Privacy Notice. 

By submitting your application, you acknowledge that you have read and understood our Privacy Notice. This document outlines how we collect, use, disclose, and protect your personal information during the recruitment and employment process. 

 Privacy Notice: https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice