What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
The Customer Finance Services Representative will support end‑to‑end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.
Key responsibilities include:
Perform credit assessments for new and existing customers in accordance with company credit policies
Conduct Accounts Receivable follow‑ups with customers on overdue payments to ensure timely collection
Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution
Support billing activities, including invoice inquiries and corrections where required
Handle other AR‑related customer inquiries in a timely and accurate manner
Communicate directly with customers via phone and email to resolve AR issues professionally
Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution
Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication
Job Requirements
Business‑level proficiency in Thai with the ability to communicate confidently with customers via phone and email
Strong communication and interpersonal skills
Detail‑oriented with good analytical and problem‑solving abilities
Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments
Ability to work in a regional, multicultural environment
Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred
Education: Secondary education (O’Level or Form 5) or equivalent
Experience: Three (3) years of related work experience, preferably in a customer-facing environment
Job Posting End Date:
2026-09-26Skills Required
- Business-level proficiency in Thai, including confident customer communication by phone and email
- Strong communication and interpersonal skills
- Detail-oriented with analytical and problem-solving abilities
- Fast learner, proactive self-starter, and strong multitasker able to work in a fast-paced environment
- Ability to work in a regional, multicultural environment
- Experience in Accounts Receivable, Credit and Collections, or Customer Finance Services
- Secondary education, O-Level, Form 5, or equivalent
- Three years of related work experience, preferably in a customer-facing environment
FedEx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FedEx and has not been reviewed or approved by FedEx.
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Healthcare Strength — Access to medical, dental, and vision coverage is highlighted for direct FedEx roles, often with short waiting periods and eligibility for part‑timers who meet hour thresholds. Feedback suggests these plans, combined with paid parental leave, are perceived as a strong part of the package.
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Retirement Support — A company 401(k) with match is emphasized, with eligibility beginning soon after hire in many roles and current plan materials maintained centrally. Feedback suggests this steady retirement vehicle helps offset base‑pay concerns for some roles.
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Leave & Time Off Breadth — Paid time off programs that can scale to multiple weeks, plus holiday and sick time, are called out across postings. Feedback suggests this time‑off breadth provides meaningful value alongside hourly wages, especially where overtime ebbs and flows.
FedEx Insights
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
