We’re looking for a Customer Financing Product Specialist to help make VinFast products more accessible through smart, customer-friendly financing solutions. In this role, you’ll own the day-to-day performance of our financing products, work closely with sales and partners, and ensure customers have a smooth experience from application to purchase.
You’ll sit at the intersection of product, finance, and customer experience, helping remove affordability barriers and drive adoption of our e-scooters.
Manage and optimize customer financing options (installment plans, loans, BNPL, leasing, etc.) for e-scooter purchases
Act as the subject-matter expert for financing products across sales, customer support, and retail partners
Support customers by explaining financing terms, eligibility, and application processes clearly and accurately
Work closely with financing partners, banks, or fintech providers to ensure smooth operations and issue resolution
Monitor financing performance metrics (approval rates, conversion, drop-offs, defaults) and propose improvements
Collaborate with Product and UX teams to improve checkout and financing journeys (online and offline)
Train sales teams and dealers on financing products and best practices
Ensure compliance with financial regulations, consumer protection rules, and internal policies
Collect customer feedback and market insights to support new financing product launches
Requirements
Bachelor’s degree in Business, Finance, Economics, or a related field
2–4 years of experience in financing products, fintech, consumer lending, or retail finance
Strong understanding of consumer financing concepts (interest rates, credit checks, repayment terms)
Experience working with external financial partners is a plus
Customer-focused mindset with excellent communication skills
Comfortable working cross-functionally with Sales, Product, Finance, and Operations
Detail-oriented, data-driven, and able to manage multiple stakeholders
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Skills Required
- Bachelor's degree in Business, Finance, Economics, or a related field
- 2-4 years of experience in financing products, fintech, consumer lending, or retail finance
- Strong understanding of consumer financing concepts
- Experience working with external financial partners
- Customer-focused mindset with excellent communication skills
- Comfortable working cross-functionally with Sales, Product, Finance, and Operations
- Detail-oriented, data-driven, and able to manage multiple stakeholders
What We Do
VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.
