Job Description:
At Huntsman we’re currently looking for a Customer Experience Specialist to join our Global Excellence team. This role has been created to strengthen our customer journey by supporting key initiatives across service, customer insights, digital tools, and experience optimization.
You will contribute to projects that enhance how our customers interact with Huntsman and ensure we deliver a consistent, seamless, and high‑quality experience across all touchpoints.
We are looking for someone who is curious, analytical, and customer-focused, with a strong interest in improving processes, systems, and customer journeys on a global scale.
The role is based in our Krakow Business Center.
Do you think you’re the right fit for this opportunity? Apply today!
Role Responsibilities:
As a Customer Experience Specialist, you will be responsible for:
Supporting and coordinating global customer experience initiatives, focusing on continuous improvement of customer journeys, tools, and data quality across the organization.
Collecting, consolidating, and analyzing customer feedback globally, including management of survey tools and reporting (e.g., Customer Gauge).
Coordinating service enhancement activities and ensuring structured follow-up on user feedback.
Acting as administrator for the CRM platform (C4C), providing first-level user support, ensuring smooth system adoption, and coordinating with global key users.
Maintaining KPI dashboards, ensuring high data accuracy, and supporting the development of new commercial dashboards and insights.
Participating in transformation projects, supporting coordination, documentation, testing, and communication activities.
Collaborating closely with cross-functional teams including Customer Service, Sales, Marketing, Supply Planning, and regional stakeholders.
Supporting operational compliance and ensuring alignment of processes, systems, and customer-facing activities across regions.
Enabling commercial teams with relevant tools, data, and insights to enhance customer experience performance.
Experience and Competencies:
We are looking for experienced candidates with a background in customer service, operations, or customer experience, and a strong interest in working in an international, transformation-driven environment.
What we are looking for:
2–3 years of experience in Customer Service, Order Management, or similar roles
Experience with CRM and/or ERP systems (SAP exposure is preferred)
Good Excel skills are an advantage
Strong analytical skills, including experience with data, reporting, and dashboards
Proven ability to work with cross-functional and international stakeholders
Strong communication and collaboration skills
Ability to adapt quickly in a dynamic environment and support change initiatives
Experience with process improvement, transformation projects, or automation initiatives is an advantage
What next?
If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.
About Us:
At Huntsman, we pride ourselves on being a people-oriented organization.
Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.
In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.
Additional Locations:
Skills Required
- 2-3 years of experience in Customer Service, Order Management, or similar roles
- Experience with CRM and/or ERP systems
- Good Excel skills
- Strong analytical skills including experience with data, reporting, and dashboards
- Proven ability to work with cross-functional and international stakeholders
- Strong communication and collaboration skills
- Ability to adapt quickly in a dynamic environment and support change initiatives
- Experience with process improvement, transformation projects, or automation initiatives
Huntsman Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huntsman Corporation and has not been reviewed or approved by Huntsman Corporation.
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Healthcare Strength — Healthcare coverage (medical/dental/vision) and EAP are consistently described as solid, with multiple plan options cited. Strong health benefits are frequently highlighted as a relative strength in the total package.
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Retirement Support — Retirement offerings include a 401(k) with employer contributions and equity through a stock incentive plan, with legacy pension arrangements for some groups. Retirement features are repeatedly referenced as a positive component of total rewards.
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Leave & Time Off Breadth — Paid time off, holidays, and floating days are described as good to very good in many roles. Vacation accrual is said to increase with seniority in some locations.
Huntsman Corporation Insights
What We Do
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2019 revenues of approximately $7 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. We view our customers as valued partners. That’s why we believe in a collaborative approach to client relations and work directly with our customers to develop new chemical components that meet their unique needs. Our dedication to our customers is matched only by our dedication to the environment. As part of our commitment to bettering the industry, we strive to operate safe, clean, efficient facilities in an environmentally and socially responsible manner. This means actively seeking opportunities to leverage our resources to assist those in need around the world. It’s all part of our growth-driven approach, which reflects the spirit of free enterprise and is centered on creating mutual benefits for customers, employees, suppliers and the communities where we work.
