Job Summary:
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
Job Responsibilities:
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Job Requirements:
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
- This role starts at $17.50 hourly
#hybrid
#LI-LC1
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 1-2 years of customer service or call center experience
- 1 year of retail experience
- High school diploma or equivalent
- Some college education
- Proficiency in Microsoft Office, especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Ability to follow procedures with minimal errors
- Ability to manage work and multitask effectively
- Effective interpersonal skills and a customer-focused attitude
- Availability for scheduled shifts between 7:00 a.m. and 7:00 p.m. Monday through Friday, plus occasional Saturday shifts
Genesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesco and has not been reviewed or approved by Genesco.
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Healthcare Strength — Health coverage is presented as broad, including medical, dental, vision, telemedicine, EAP, and mental health resources. Feedback suggests these offerings are a consistent bright spot within the overall package.
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Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave, volunteer PTO, and family-building support are described as part of the offering. Feedback suggests this breadth adds meaningful balance for many full-time employees.
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Affordable Benefits — Medical and dental coverage are described as affordable in some roles, and benefits are occasionally praised alongside decent base pay. Feedback suggests cost-conscious options help offset modest wages in certain positions.
Genesco Insights
What We Do
Genesco operates Journeys, Journeys Kidz, and Shi by Journeys stores that offer footwear for young men and women.
