Customer Experience Specialist (German Speaker)

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. 

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 102 Million users, and more than 368 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey.

In order to support our growing community of German speakers users, we are looking for an exceptional Customer Experience Specialist to join the superstar Global Customer Experience team at Too Good To Go. 

Your mission:

Reporting directly to the CX Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday , from 09:00 h to 17:00 h This position also requires working from the office 3 times per week. 

Your role

• You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• You will Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews).
• You will handle priority situations (urgent cases).
• You will be our best ambassador by embodying the philosophy and tone of our brand. 
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have experience in Customer Service or Account Management.
• You are fully proficient in German and English (C1)
• You are located (or willing to relocate) in Berlin
• You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
• You have experience working with CRMS like Salesforce, Hubspot or SAP.
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You are detail-oriented and stay focussed even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.

Our Values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

Benefits & What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1350+ colleagues across 17 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
• A beautiful, green office in the heart of Berlin Kreuzberg
• 10 Too Good To Go vouchers (up to €5)
• €44 per month tax-free for fitness (Urban Sports Club) or shopping card (Edenred)
• Company pension planning
• Mental Health: Coaching sessions with the nilo-health app, plus a monthly mental health free afternoon
• Company pension scheme (Zuschuss zur betrieblichen Altersvorsorge)
• Our Shareback Program: 3 working days to be used for voluntary work in the food insecurity field
• Annual leave: 27 days (+Christmas Eve and New Year’s Eve)Annual leave: 27 days (+Christmas Eve and New Year’s Eve)
• And more!

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
• Submit your Resume and Cover letter in English. 
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Associate Director of the CX team.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1