Customer Experience Specialist with German - hybrid (m/f/d)

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. 

The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role (3 days from the office + 2 days from home).

• Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
• Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
• Validation and order entry of customer purchase orders within defined target and quality
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
• Covers order scheduling according to customer specific requirements as well as internal stock availability 
• Set up, document and maintaining the order entry process for assigned customers
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation

• High School Diploma required
• Business fluent in written and spoken English and German (both must have)
• 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience 
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes 
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

• Competitive Salary regularly increased based on your performance
• Multisport Card, Medical Care, Life Insurance and Lunch Card
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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