Be an Early Applicant
Our mission is to create a modern work experience that empowers organizations to be remarkable.
The Role
Lead and coach a team of Implementation Managers delivering multiple concurrent SaaS implementations across APJ. Own delivery quality, operational performance, utilisation, forecasting, escalations, and cross-functional partnership to improve time-to-value and scaling processes for Professional Services.
Summary Generated by Built In
Job Description
HiBob is a modern People Platform. We're a fast-scaling tech business with a global customer base and a Professional Services team that sits at the centre of how customers actually get value from the product. APJ is a growing part of that story, and we need the right leader to match the pace.
We're looking for an experienced Professional Services Manager to provide coaching and act as a strategic mirror for an experienced team of Implementation Managers delivering multiple concurrent SaaS implementations across HiBob's expanding APJ customer base.
This is a hands-on leadership role in a scaling environment. It suits someone who enjoys improving delivery operations, coaching teams, managing escalations, and driving strong customer outcomes in a fast-paced SaaS business.
What success looks like
About you
You're an operationally focused SaaS Professional Services leader who enjoys building high-performing implementation teams and improving delivery processes at scale.
You'll likely have experience:
HR platform or HR tech implementation background is a strong advantage given the complexity of the product and ramp time involved.
This role suits candidates with SaaS onboarding, implementation, or Professional Services leadership experience rather than pure PMO, support, or managed services backgrounds.
What you'll do
Life at HiBob
We take care of our people. Here's what that looks like:
HiBob is a modern People Platform. We're a fast-scaling tech business with a global customer base and a Professional Services team that sits at the centre of how customers actually get value from the product. APJ is a growing part of that story, and we need the right leader to match the pace.
We're looking for an experienced Professional Services Manager to provide coaching and act as a strategic mirror for an experienced team of Implementation Managers delivering multiple concurrent SaaS implementations across HiBob's expanding APJ customer base.
This is a hands-on leadership role in a scaling environment. It suits someone who enjoys improving delivery operations, coaching teams, managing escalations, and driving strong customer outcomes in a fast-paced SaaS business.
What success looks like
- Building a high-performing, accountable implementation team
- Improving delivery consistency, customer outcomes, and time-to-value
- Bringing structure, prioritisation, and operational discipline to a scaling environment
- Coaching and developing Implementation Managers into high-performing SaaS delivery professionals
- Acting as a trusted escalation point for customers and internal stakeholders
- Helping shape how Professional Services operates as HiBob continues to grow across APJ and globally
About you
You're an operationally focused SaaS Professional Services leader who enjoys building high-performing implementation teams and improving delivery processes at scale.
You'll likely have experience:
- Developing and supporting SaaS implementation, onboarding, or Professional Services teams
- Managing utilisation, forecasting, capacity planning, and delivery KPIs
- Running multiple concurrent SaaS implementations in a fast-paced environment
- Coaching and developing teams, including performance management
- Acting as a senior escalation point for customer delivery issues
- Improving processes and introducing structure within scaling teams
- Partnering cross-functionally with Customer Success, Sales, Product, and Engineering
HR platform or HR tech implementation background is a strong advantage given the complexity of the product and ramp time involved.
This role suits candidates with SaaS onboarding, implementation, or Professional Services leadership experience rather than pure PMO, support, or managed services backgrounds.
What you'll do
- Develop, coach, and support a team of four Implementation Managers
- Own delivery quality, operational performance, and customer outcomes across the team portfolio
- Support complex customer implementations and escalations where needed
- Drive operational excellence across utilisation, forecasting, delivery governance, and time-to-value
- Partner cross-functionally with Sales, Customer Success, and Product teams
- Improve processes and ways of working as the Professional Services function continues to scale across APJ
Life at HiBob
We take care of our people. Here's what that looks like:
- Pre-IPO equity options
- 20 days annual leave plus an extra day for your birthday
- Quarterly balance days to fully switch off
- Work-from-home setup allowance
- Weekly in-office lunches
- Unmind access for your mental wellbeing
- Paid baby bonding leave for new parents
- Work From Anywhere for up to two months a year
Skills Required
- Developing and supporting SaaS implementation, onboarding, or Professional Services teams
- Managing utilisation, forecasting, capacity planning, and delivery KPIs
- Running multiple concurrent SaaS implementations
- Coaching and developing teams, including performance management
- Acting as a senior escalation point for customer delivery issues
- Improving processes and introducing structure within scaling teams
- Partnering cross-functionally with Sales, Customer Success, Product, and Engineering
- HR platform or HR tech implementation background
- Experience leading Implementation Managers or equivalent implementation leadership (managing a team of ~4)
What the Team is Saying
Giovanna
Sr Account Executive
Alex
VP Corporate Marketing
Latisha
Sales Development Manager
Rebecca
Talent Acquisition Partner
Ana
Customer Experience Team Leader
Ashley
Office and Experience Manager
HiBob Compensation & Benefits Highlights
-
Affordable Benefits — Employer-paid employee-only medical/dental/vision and $0-cost medical plan options indicate low out-of-pocket healthcare for core coverage, with EAP/mental-health support also available. Built-in flexibility through FSA/HSA further supports affordability across different plan choices.
-
Retirement Support — A 401(k) with company match and immediate vesting strengthens retirement readiness from the start. Equity grants at hire complement long-term financial security.
-
Leave & Time Off Breadth — PTO in the ~18–20 day range, two volunteer days, a birthday day off, company holidays, and quarterly Bob Balance Days provide multiple avenues for rest and recharge. The company-wide nature of Balance Days helps employees disconnect without returning to a backlog.
HiBob Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Huel, What3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Gallery
HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
Typical time on-site:
2 days a week
