We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.
At this time, a Customer Experience Representative (CX Operations Specialist) is needed to assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists with customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. In this role, you play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administers while providing knowledge to the customers and dealers.
Work Schedule: Monday- Friday, 8:00am - 4:30pm CST.
** LOCAL APPLICANTS WILL BE CONSIDERED FOR INTERVIEW (Farmers Branch, Dallas area applicants) **
Starting range of pay: $21.00 - 22.00 per hour, depending on experience! Protective offers a Comprehensive Benefits Package!
Applicants considered for interview with have:
- Have the ability to work in a fast-paced environment
- Be proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Be detail-oriented, accurate, and highly organized
Essential Functions:
- Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
- Make contract corrections in the system per dealer requests
- Update notes in the system for all emails received and contract-related phone calls
- Process ACH remittances
- Answer customer questions regarding contracts and cancellations
- Provide cancellation quotes and process cancellations
- Assist dealers with navigating the Dealer Portal
- Collaborate with the rates teams when products are not consistent on incoming contracts
- Manage incoming checks daily before giving them to the accounting department
- Contact dealers/agents for contract rejections and issues
- Manages closing each week and sends out targets to the proper people
- Backs up the manager when they are out
- Load and balance all contract payments into the system
- Add new users to the Dealer Portal per dealer requests
- Net approved claims on batches
- Process contract transfers and cancel/rebook
- Contact dealers/agents for contract rejections and issues
- Reply to production department emails for assistance with invoices, refunds, and general questions
- Assist with yearly audits
- Other duties as assigned
Education and Qualification Requirements:
- High school diploma or equivalent
- Minimum 2 years of basic administrative experience
- Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
- Proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Detail-oriented, accurate, and highly organized
- Excellent written and verbal communication skills
- Reliable and punctual
- Ability to plan, organize, prioritize, and complete assignments in a timely manner
- Ability to work both collaboratively and independently
- Ability to manage environmental and process change in a positive manner
- Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
Preferred Requirements:
- Ability to work in a fast-paced environment
- Ability to communicate and work with a diverse team
Work Environment and Physical Requirements:
- Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus
- Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
- Ability to walk, stand, reach with hands and arms; stoop, kneel, crouch, and lift up to 25 pounds
- Ability to frequently sit for long periods of time
- Ability to hear and talk, both in person and by phone
- Ability to spend extended hours in front of a computer screen
Skills Required
- High school diploma or equivalent
- Minimum 2 years of basic administrative experience
- Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
- Proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Detail-oriented, accurate, and highly organized
- Excellent written and verbal communication skills
- Reliable and punctual
- Ability to plan, organize, prioritize, and complete assignments in a timely manner
- Ability to work both collaboratively and independently
- Ability to manage environmental and process change in a positive manner
- Ability to perform basic math functions (addition, subtraction, multiplication, division)
- Ability to work in a fast-paced environment
- Ability to communicate and work with a diverse team
- Vision acuity and physical ability to use standard office equipment and lift up to 25 pounds
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
Protective Life Insights
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
