Customer Experience Representative

About CAE

At CAE, our mission is to make the world a safer place. For nearly 80 years, we have led the way in simulation, training, and mission readiness—supporting civil aviation, defence, and critical operations worldwide. Through cutting-edge technology and a culture that champions innovation, we empower our customers to operate smarter, faster, and more sustainably.

Joining CAE means becoming part of a purpose-driven team where collaboration drives success, innovation is encouraged, and your growth contributes to our global impact.

Description

• Provide a professional, welcoming, and responsive experience for customers and visitors as the first point of contact.
• Manage customer enquiries and support requests in a timely manner.
• Build and maintain positive relationships with customers and internal stakeholders.
• Assist with customer visits, meetings, and events as required.
• Support the processing of purchase orders, invoices, and other financial transactions.
• Assist with operational reporting, revenue tracking, and administrative reconciliations.
• Maintain accurate records and documentation in accordance with company procedures.
• Liaise with internal departments to support the smooth delivery of training operations.
• Provide administrative support to the Centre Leadership team and wider business.
• Coordinate office supplies and general facility requirements.
• Assist with scheduling, documentation, and other administrative activities.
• Contribute to the efficient day-to-day operation of the training centre.

Minimum Qualifications

• Previous experience in customer service, administration, reception, hospitality, or a similar client-facing role.
• Strong communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach with problem-solving skills.
• Proficiency in Microsoft Office applications.
• Experience using business systems and databases.

Preferred Qualifications

• Interest in aviation or training operations.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

• Supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Exposure to a diverse range of business functions.
• Experience contributing to a global training operation.
• Career development within a global leader in simulation and training.

Location: Jandakot, Perth, WA
Employment Type: Permanent Part Time (30 hours per week)

#LI-SA2

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.