Responsibilities
- Being a part of a data driven culture and work to create advocates,
- Work closely with the entire Customer Experience team,
- Provide analytical support to the Customer Experience department,
- Perform analyses to come up with useful insights to help improve business processes,
- Own all dashboards and build new tools to improve the visibility of metrics in the department,
- Work on exploratory data analysis so you can navigate a dataset and come out with broad conclusions based on initial appraisals,
- Proven ability to relate and solve business problems through statistics,
- Synthesize methodology and data into actionable business strategy and communicate findings to management teams to drive business impact.
Expected Qualifications
- Bachelor’s degree in quantitative field (mathematics, computer science, engineering, statistics, MIS etc.)
- 2-3 years of hands on experience in the field of data analytics,
- Strong data management skills (data preparation, data representation, data quality management etc.)
- Strong data analytical and problem-solving skills (analyze, interpret, model etc. )
- Knowledge of statistics concepts and methods
- Experience in SQL is a must, working knowledge in Python is preferred
- Capable of working across boundaries and functional areas
- Fluency in English
Top Skills
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
