Location: Germany, Poland or Portugal
Travel: 10–25%
Meet the Team
We are Cisco’s Customer Experience (CX) team, and we are at the forefront of driving digital transformation! We focus on crafting personalized, and predictive experiences that ensure our customers realize the absolute maximum value from their technology investments. We are a high-energy, diverse team that prioritizes fearless innovation, simplicity, and customer-centricity to set bold new industry standards! Together, we collaborate closely across Sales, Engineering, and Partner ecosystems to accelerate software adoption, de-risk complex deployments, and redefine the future of service delivery in the AI era.
Your Impact
As our Customer Success Specialist (CSS), you will partner with us to ensure seamless software adoption, rapid value realization, and sustainable business growth! By harnessing AI driven insights and a deep technical understanding of customer environments, you will tailor impactful adoption strategies that unlock the full power of Cisco architectures. You will proactively orchestrate Technical Adoption Plans (TAPs) that align with customer goals to improve technology investments and drive full utilization.
In this high-visibility role, you will act as a trusted technical advisor, leading interactive alignment workshops and delivering scaled 1:many Insight Series that inspire customer confidence and accelerate outcomes! You will be our Technology Evangelist—bridging the gap between our customers and Cisco Product teams by transforming real-world field telemetry into groundbreaking usability and serviceability enhancements
What You'll Do
Drive Strategic Adoption Journeys: Lead complex, high-impact adoption strategies across enterprise customer segments, using AI analytics to guide planning and accelerate lifecycle delivery.
Orchestrate Technical Adoption Planning (TAP): Coordinate TAP execution across cross-functional teams, integrating technical achievements with broader account strategies, renewal motions, and business expansion goals.
Deliver High-Impact Enablement & Reviews: Facilitate executive briefings, architecture-specific workshops, and scaled 1:many Insight Series that empower customer teams and measure tangible business outcomes.
De-Risk Deployments with Advanced Telemetry & Labs: Integrate advanced telemetry and AI models, crafting multi-domain validation labs to detail 'known-good' patterns and dynamically resolve complex blockers.
Evangelize & Partner Across Cisco: Translate field signals into product improvements in direct collaboration with Product Engineering, while partnering with Sales, CXMs, and CSMs to elevate customer success.
Lead & Mentor: Collaborate across regional and global teams, mentoring technical talent and crafting the future of our CSS community.
Minimum Qualifications:
Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field. Or industry equivalent such as CCNP in either Data Center, Service Provider or Routing & Switching. Equivalent experience will also be considered.
Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to Data Center domain.
Practical experience in configuring, supporting and troubleshooting data center networks, working with Data Center Network design and deployment
Deep hands-on expertise in modern data center infrastructure, including core networking protocols (such as BGP, QoS, and switching) combined with practical experience in a variety of data center technologies, such as compute and storage resources (e.g., SAN, GPUs, FPGAs), virtualization and container platforms (e.g., Red Hat, Kubernetes, OpenShift, OpenStack), or data center overlay technologies (e.g., VXLAN EVPN, GENEVE).
Preferred Qualifications:
Experience with automation practices such as Infrastructure as code, CI/CD pipelines
Experience across data center operational domains, such as management and visibility tools or open-source monitoring (e.g., ELK, TIG stack), storage protocols and technologies (e.g., SAN, FC, FCoE), and data center security and segmentation practices.
Understanding and experience with public cloud providers and integration with on-premises infrastructure.
Expert level certifications such as CCIE in Data Center/Routing and switching or CCDE and industry equivalents
Understanding of building high-performance, lossless Ethernet fabrics for AI workloads, including proficiency in RoCEv2 and/or InfiniBand, complemented by a practical grasp of automation practices such as Zero-Touch Provisioning via API integration.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering, or a related field; industry equivalent such as CCNP is accepted.
- Minimum 8 years of experience in technical consulting or direct customer-facing engagement roles.
- Deep understanding of industry-standard methodologies in the data center domain.
- Practical experience configuring, supporting, and troubleshooting data center networks.
- Experience with data center network design and deployment.
- Hands-on expertise with data center infrastructure, including BGP, QoS, switching, compute, storage, virtualization, containers, and overlay technologies.
- Experience with Infrastructure as Code and CI/CD pipelines.
- Experience with data center management, visibility, and monitoring tools such as ELK or TIG Stack.
- Experience with storage protocols and technologies such as SAN, Fibre Channel, and FCoE.
- Experience with data center security and segmentation practices.
- Understanding of public cloud providers and integration with on-premises infrastructure.
- Expert-level certifications such as CCIE Data Center, CCIE Routing and Switching, CCDE, or equivalent.
- Understanding of high-performance lossless Ethernet fabrics for AI workloads, including RoCEv2 or InfiniBand.
- Practical understanding of Zero-Touch Provisioning through API integration.
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
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Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
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Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
