- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.
- Stack Mastery: Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.
- Hybrid Cloud: Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration.
- AI Infrastructure: Expert understanding of AI-driven infrastructure and the specific adoption challenges associated with AI-ready hardware and software.
- Experience: 10–12+ years in CAI technical consulting or success roles, managing global enterprise accounts.
- Education: Bachelor’s or Master’s degree in Engineering or Computer Science.
- Certifications: Multiple advanced certifications (CCIE plus CISSP or CISM preferred).
- Cloud and AI Infrastructure track: Solid understanding of integrating Cisco data center solutions (ACI, HyperFlex, UCS, Nexus, MDS, Intersight, NDFC/NDI) with public cloud platforms (AWS, Azure, GCP) and experience using APIs and programmability to connect Cisco solutions into existing customer ecosystems.
- Master’s degree or equivalent experience in Engineering, Computer Science, or a related field.
- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred.
- Experience contributing to the broader professional community, such as through shared frameworks, external presentations, or published thinking.
- Experience supporting the development of senior technical specialists and contributing to team-wide capability.
- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure), with the ability to draw on cross-domain knowledge in customer conversations
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, NDFC/NDI
- Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration
- Expert understanding of AI-driven infrastructure and AI-ready hardware and software adoption challenges
- 10-12+ years in CAI technical consulting or customer success managing global enterprise accounts
- Bachelor's or Master's degree in Engineering or Computer Science
- Experience using APIs and programmability to integrate Cisco solutions with customer ecosystems
- Multiple advanced certifications (CCIE; CISSP or CISM preferred)
- Master's degree or equivalent experience
- Cisco Certified Success Specialist certification
- Experience contributing to the professional community, mentoring senior technical specialists, and cross-domain expertise
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
