The Role
Provide front-line customer service for insurance regulatory compliance: handle inbound/outbound calls, email and chat; perform client intake, verify and input information into web-based systems, process and track applications, and support sales tasks while following established procedures and maintaining accurate documentation.
Summary Generated by Built In
Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
Come Join ReSource Pro!
Your Role...
Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
*This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.
In This Role, You Will...
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
- Follows establishes processes and procedures to complete routine regulatory compliance
- Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.
- Processing and tracking applications
- Provide exceptional customer service to customers
- High School diploma or equivalent
- 1-2 years of customer service experience
- 1-2 years of office experience preferred
- Previous insurance experience or basic insurance knowledge preferred
- Licensing experience preferred but not required
- Customer-centric mindset; enjoy providing a service and solving customer problems
- Strong written and verbal communication skills
- Process-focused and detail oriented; committed to accurate documentation
- Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager Interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Skills Required
- High School diploma or equivalent
- 1-2 years of customer service experience
- 1-2 years of office experience
- Previous insurance experience or basic insurance knowledge
- Licensing experience
- Customer-centric mindset; enjoy providing service and solving customer problems
- Strong written and verbal communication skills
- Process-focused and detail oriented; committed to accurate documentation
- Computer knowledge and proficiency with MS 365; ability to learn and navigate web-based systems and forms
- Reside within driving distance to Vincennes, IN (hybrid role)
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The Company
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
