Jobs at ReSource Pro

Manages commercial lines insurance books of business, renews policies, binds new business, expands coverage, evaluates carriers and market placements, and drives customer retention. Serves as the primary client contact and insurance subject matter expert, provides recommendations, coordinates onshore and offshore service teams, completes agency-management-system tasks, and trains junior team members. The role requires a resident Property and Casualty license, strong customer service and problem-solving skills, and at least five years of relevant insurance experience.

Manages commercial lines insurance books of business, renews policies, binds new business, expands coverage, evaluates carriers and market placement, and maintains client relationships. Serves as the primary customer contact and insurance subject matter expert, collaborates with onshore and offshore service teams, advises clients and colleagues, implements solutions, and trains junior team members. Requires property and casualty insurance expertise, an active resident P&C license, agency management system experience, and strong customer service skills.

Own strategic insurance accounts as the senior client liaison, managing executive relationships, service delivery, onboarding, transformation initiatives, account health, and technology-enabled projects. Lead cross-functional teams through the full lifecycle, ensure SLA and contractual performance, conduct executive business reviews, identify expansion opportunities, and partner with Sales and Account Management to grow client relationships. The role requires extensive insurance or professional services experience, program management expertise, and 30–50% travel.

Lead multiple client-facing software implementation and technology projects from initiation through delivery. Develop project and resource plans, manage scope, budgets, timelines, risks, and quality, coordinate cross-functional teams, and maintain client relationships. Serve as the primary client contact, provide status updates, resolve escalations, and foster collaborative project environments. The role is remote within the United States and requires domestic travel up to 25%.

Provides customer and operational support for surplus lines tax compliance. Responsibilities include managing client communications, processing tax reports, payments, and filings, coordinating with state regulators, overseeing backend tasks, mentoring team members, resolving escalated issues, and supporting leadership. The role requires accuracy, organization, strong communication, advanced Excel skills, and 1–2 years of surplus lines tax filing experience.

Provides front-line customer service for insurance compliance clients through phone, email, and chat. Handles inquiries, completes regulatory compliance and client intake tasks, supports sales activities, documents processes accurately, deescalates concerns, and resolves customer issues while maintaining a service-focused, team-oriented approach.

Provides reception and administrative support for a Compliance office, including managing supplies, greeting visitors, answering calls, scanning client documents, handling mail and packages, and supporting Compliance initiatives. Requires strong communication, organization, customer service, teamwork, attention to detail, and proficiency in Microsoft Office.

Establishes and standardizes pricing processes across acquired insurance businesses, including rate cards, margin thresholds, approval workflows, annual pricing cycles, and deal governance. Builds pricing dashboards and conducts margin, competitive, and market analysis. Evaluates and manages CPQ, automation, predictive modeling, and digital pricing tools while partnering with Sales, Finance, and Operations.

Provides front-line customer support for insurance regulatory compliance clients through phone, email, and chat. Processes compliance and client intake tasks, enters and verifies information in web-based systems, resolves customer issues, de-escalates concerns, leads client calls, and tracks work in databases. The role also mentors junior employees, supports training, collaborates with team members, and identifies process improvements.

Manages commercial lines insurance books of business, renews policies, binds new business, expands coverage, and supports customer retention. Serves as the primary client contact and insurance subject matter expert, evaluates carriers and coverage options, recommends solutions, coordinates onshore and offshore teams, handles agency management systems, and trains junior staff. Requires five or more years of property and casualty insurance experience, an active resident P&C license, and strong customer service and problem-solving skills.

Designs and validates AI-driven solutions for insurance clients, leading discovery, end-to-end architecture, prototyping, proof-of-concept development, and production specifications. The role translates insurance workflows into scalable AI solutions, defines success criteria, coordinates engineering handoffs, evaluates business opportunities, and supports continuous improvement. It requires client-facing solution design, hands-on AI/ML and LLM experience, stakeholder influence, autonomy, and 8–12+ years in solutions architecture, product strategy, or technical consulting.

Leads mergers and acquisitions integration projects focused on ERP, finance, accounting, tax, and treasury. Develops integration plans, manages timelines, milestones, resources, risks, and deliverables, facilitates cross-functional workstream meetings, reports progress to leadership, and coordinates internal, external, onshore, and offshore stakeholders. The role also improves integration processes, maintains playbooks, conducts postmortems, and coaches project teams.

Leads client-facing solution design for complex insurance and BPO deals across BPM, consulting, technology, analytics, automation, and AI. Conducts needs assessments, develops multi-tower solution blueprints, models pricing assumptions, supports RFP/RFI responses, and manages pricing risk. Partners with AI and operations teams to create deployable solutions, standardizes proposal workflows, develops packaged offerings, and trains commercial leaders. The role is remote within the United States and requires approximately 50% domestic travel.

Provides front-line customer service for ReSource Pro clients through phone, email, and chat. Handles inquiries, communicates with brokers and insurers, completes client and broker tasks, documents work in client systems, and collaborates with team members to meet customer needs and internal goals.

Leads multiple client-facing software implementation and technology projects from initiation through delivery. Develops project plans, allocates resources, manages budgets and timelines, mitigates risks, coordinates cross-functional teams, and maintains client relationships. Provides status updates, resolves escalations, and ensures quality outcomes. The role is hybrid/on-site in Maitland, Florida, with domestic travel of up to 25%.

Own strategic insurance accounts as the senior client relationship leader, overseeing transformation lifecycles, service delivery, onboarding, executive reviews, technology-enablement initiatives, account health, and expansion opportunities. The role requires leading cross-functional teams, maintaining senior client relationships, ensuring SLA and contractual performance, and serving as a trusted advisor to insurance carriers, brokers, and MGAs. Travel is required domestically and internationally.

Processes routine insurance tasks, responds to customer inquiries by phone and email, documents work in client systems, supports senior specialists and account managers, and collaborates with offshore service teams. The role requires meeting quality and productivity deadlines, following established procedures and information security standards, and operating multiple client and carrier systems.

Processes routine property and casualty insurance tasks using client, carrier, and agency management systems. Responds to customer inquiries, supports senior specialists and account managers, documents work, collaborates with offshore service teams, and meets quality, productivity, security, and service-level requirements.

Provides front-line customer support for insurance compliance clients through phone, email, and chat. Processes regulatory compliance, licensing, client intake, and sales-support tasks; gathers and verifies information, updates databases, completes documentation, follows up on outstanding items, and maintains accuracy and deadlines. De-escalates customer concerns, escalates complex issues, collaborates with teammates, and follows established procedures while identifying process improvements.

Processes routine property and casualty insurance tasks using client, carrier, and agency management systems. Responds to customer inquiries, documents work, supports senior specialists and account managers, and collaborates with offshore service teams. Maintains quality, productivity, deadline, and information security standards while following established procedures. Requires a current Property and Casualty license, at least two years of insurance experience, customer service or processing experience, Microsoft Office proficiency, and strong attention to detail.