Our mission is to improve people’s health by making it easy to live a healthy lifestyle.
Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.
In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.
This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.
As a Customer Experience Associate at Nourish, you’ll play a critical role in ensuring our customers receive exceptional support and care. In this role, you’ll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We’re looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.
This role is critical to Nourish—you’ll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.
You’ll be joining a collaborative and passionate team that’s dedicated to improving lives through better nutrition, and you’ll be a key player in ensuring that our customer experience is seamless and delightful.
Location: We're open to remote or in-person candidates who are a great fit for the role.
Key Responsibilities:
- Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
- Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
- Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
- Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
- Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
- Maintain a deep understanding of Nourish’s products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
- Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
- Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.
- You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
- You’ve worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
- You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.
- You’re a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.
- You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.
- You’re passionate about nutrition or wellness, and you’re excited to help others on their health journey through Nourish’s services.
- You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way
- You’re open to working one weekend day per week, as we provide customer support on weekends.
- Bonus points if you’re multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.
The Nourish Bar
Our Values
Why Nourish Exists
How We Work
Comp Philosophy
Benefits
Skills Required
- 2+ years of experience in a customer-facing role (customer support, CX, or customer success)
- Strong verbal and written communication skills
- Comfortable handling phone, email, and chat interactions
- Ability to troubleshoot common technical issues and guide customers through account and billing inquiries
- Experience or comfort working cross-functionally with Engineering or Product teams to document and escalate issues
- Organized; able to manage multiple customer interactions and accurately document cases
- Willingness to work one weekend day per week to support operations
- Legally authorized to work in the U.S.
- Passion for nutrition or wellness
- Multilingual (especially Spanish) or experience in telehealth/nutrition-focused services
What the Team is Saying
Nourish Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage are included for eligible full‑time clinicians. Coverage is positioned as part of a standard employer package alongside clinical support resources.
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Leave & Time Off Breadth — PTO and paid parental leave are explicitly included for clinicians and corporate roles. Company materials also reference defined annual leave for staff positions.
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Retirement Support — Access to a 401(k) plan is part of the stated package. Retirement access complements core benefits like PTO and health coverage for eligible employees.
Nourish Insights
What We Do
Nourish is on a mission to improve people’s health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits. Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.
Why Work With Us
Nourish is on a mission to make nutrition care accessible to everyone. We hire people with grit, ownership, and heart; people that love solving hard problems, move fast, think from first principles, and push each other to grow. If you want impact, autonomy, and a team that truly cares, Nourish is the place.
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Nourish Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our team is a mix of both remote & local (in NYC). For NYC-based roles, we encourage people to come in to collaborate, have team lunches, and join fun happy hours but you to choose the setup that works best for you!
