We are seeking an experienced Customer Service Representative to join the Revelyst Golf & Technology platform team.
As the Customer Service Representative, you will be responsible for accounting for the team's daily tasks. This includes, but is not limited to, answering phone calls and email tickets, supporting multiple golf brands within the RGT portfolio, handling replacements and processing orders, and other ad hoc projects.
This position reports to the Supervisor, Technical Product Support - Bushnell Golf.
As the Customer Service Representative, you will have an opportunity to:
- Answer phone calls and emails in a timely, customer-first manner, maintaining external and internal SLAs.
- Act as a de-escalation – The customer should always leave happier than when they called or emailed. Surprise and Delight
- Assist the strategic customers in escalating course and GPS mapping issues.
- Answered calls throughout the day, assisting with technical and billing issues or account issues
- Q and A for software or App builds to go over any bugs for newer versions
- Act as a backup for GolfLogix team lead
- Serve as the escalation point for complex or sensitive customer issues, ensuring timely and effective resolution.
- Collaborate with other departments to resolve customer issues and discrepancies.
You have:
- High school diploma or equivalent; an associate or bachelor’s degree is a plus.
- Strong problem-solving and conflict-resolution skills.
- Excellent verbal and written communication skills.
- Proficiency in customer service software and tools (e.g., Zendesk, Salesforce, and NetSuite).
- Basic understanding of golf
- Surprise and Delight approach to life and supporting customers
- Ability to work one day on the weekend and other days in the GolfLogix Office
Pay Range:
Hourly Rate: $19.00 - $22.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled
Skills Required
- High school diploma or equivalent
- Associate or bachelor’s degree
- Strong problem-solving and conflict-resolution skills
- Excellent verbal and written communication skills
- Proficiency in customer service software and tools (Zendesk, Salesforce, NetSuite)
- Basic understanding of golf
- Ability to work one day on the weekend and other days in the GolfLogix Office
- Customer-first mindset with de-escalation and "Surprise and Delight" approach
What We Do
OUR STORY Fox Racing is the global leader in motocross, mountain biking gear and apparel. We outfit the world’s best competitive athletes and enthusiasts with products that combine innovation, style, and rooted in the brand's original competitive motocross spirit. BORN FROM DIRT Before there was Fox Racing, there was a vision. Geoff Fox believed his high-performance suspension and engine components could give riders an on-track advantage. Driven to prove this on his terms, he founded team Moto-X Fox to compete against the might of the Japanese factory teams. The team quickly became the top non-factory riders in the competitive AMA 125 National Championship series, proving that the products he and his team designed and built were the best money could buy. FUELED BY PASSION Although we have expanded our activities and products into Mountain Bike, BMX, Surf and Wakeboard, the idea of elevating athletic performance through progressive innovation is still what drives us. From moto gear to apparel to outerwear, everything we make is developed with the rider in mind. No matter the terrain, the condition or the environment, Fox designs and engineers gear and apparel with the goal of making every ride a great one. THE ONLY CONSTANT IS CHANGE Inspired by our heritage, we continue to push limits, defy boundaries and pursue continuous innovation. With each success, we set a larger, more ambitious goal. Through the guidance and feedback of Fox's championship-winning athletes, we continue to maximize the experience of the world's best competitive action sports athletes and enthusiasts with an array of products that combines innovation and style. Fox employs over 500 people, in over 20 countries worldwide, and has a proud history of sponsoring some of the finest athletes. Our corporate headquarters is located in Irvine, California, in the heart of Orange County.
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