Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The Customer Experience Specialist is responsible for supporting scratch and dent order operations, inventory coordination, reporting, and customer account administration for independent retail partners. This role serves as a key liaison between distribution centers, supply chain, product teams, and customer-facing functions to ensure efficient product flow, accurate data management, and seamless order execution. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities, solve operational challenges, and collaborate effectively across cross-functional teams to deliver an exceptional customer experience.
Key Responsibilities:
Manage scratch and dent order processing, order maintenance, and related operational workflows.
Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation.
Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts.
Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives.
Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making.
Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data.
Execute customer and item setup activities while ensuring compliance with established processes and data standards.
Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs.
Minimum Qualifications
High School or GED
2+ years of experience with SAP and Microsoft Office applications, particularly Excel.
Knowledge of inventory management, order management, supply chain, or business operations processes.
Strong analytical skills with the ability to interpret data, identify trends, and support business decisions.
Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- High School diploma or GED
- 2+ years of experience with SAP
- 2+ years of experience with Microsoft Office applications, particularly Excel
- Knowledge of inventory management, order management, supply chain, or business operations processes
- Strong analytical skills, including interpreting data, identifying trends, and supporting business decisions
- Ability to manage multiple priorities with accuracy and attention to detail
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
