Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The Senior Analyst, Customer Experience plays a critical role in supporting North American customer operations by leveraging data, analytics, and cross-functional collaboration to drive service excellence and operational performance. This position serves as a key partner across Customer Experience, Supply Chain, Transportation, Sales, and Global Sourcing teams to optimize order execution, improve customer outcomes, and identify opportunities for process improvement and cost savings.
The ideal candidate is a proactive and customer-focused problem solver with strong analytical capabilities, excellent communication skills, and the ability to influence stakeholders across a complex organization. This role requires balancing strategic analysis with day-to-day execution to deliver solutions that enhance customer satisfaction, operational efficiency, and business results.
Key Responsibilities:
Serve as the subject matter expert for the Container Direct Program, partnering with North American and global stakeholders to support program execution.
Manage container program requirements, including minimum order quantities (MOQ), product mix requirements, and lead-time compliance.
Analyze transportation and customer experience data to identify opportunities for cost reduction, service improvements, and operational efficiencies.
Develop recommendations that support customer adoption of direct container programs while improving service performance and profitability.
Resolve customer, delivery, and operational issues through collaboration with Transportation, Supply Chain, Sales, and Sourcing teams.
Create and maintain reports, dashboards, and performance metrics related to service, transportation, and on-time delivery.
Monitor compliance with customer-specific requirements and support corrective actions when performance gaps are identified.
Provide analysis and insights to support leadership decision-making, continuous improvement initiatives, and business planning efforts.
Minimum Qualifications
Bachelor's degree
3+ years of experience in customer experience, supply chain, logistics, transportation, operations, or business analytics.
Experience analyzing data and translating findings into actionable business recommendations.
Proficiency with reporting and analytical tools such as Excel, Power BI, Tableau, SAP, or similar business systems.
Demonstrated ability to manage cross-functional projects and support operational improvement initiatives in a fast-paced environment.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- Bachelor's degree
- 3+ years of experience in customer experience, supply chain, logistics, transportation, operations, or business analytics
- Experience analyzing data and translating findings into actionable business recommendations
- Proficiency with reporting and analytical tools such as Excel, Power BI, Tableau, SAP, or similar business systems
- Ability to manage cross-functional projects and support operational improvement initiatives in a fast-paced environment
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
