At monday.com, we’ve quickly evolved from a startup to a publicly traded, multi-product leader, thanks to our outstanding Customer Experience (CX) team.Joining our global CX department means embracing a dynamic role that transcends traditional support. You’ll work autonomously, focusing on resolution-driven interactions and delivering innovative solutions. We equip you with top-tier tools, including cutting-edge AI and continuous professional development.Our diverse and inclusive environment values your unique insights, which drive continuous improvement. Whether collaborating with various teams or leading 1:1 screenshares with customers, your contributions will make a significant impact.
Our next recruitment start date is February 3rd.
Why Choose Us?
- Impact and Innovation: We use the latest technologies and methodologies to ensure our processes are always at the forefront.
- Empowerment and Leadership: Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change.
- Growth and Learning: Work in a high-paced environment where constant improvement and learning are part of the culture.
About The Role:
- Leading Customers to Resolution: Solve issues and challenges no one else can for our global customer base through various channels, including Email, Live Chat, Phone, and Screenshares.
- Creative Problem-Solving: Investigate and research to find innovative solutions for unique and intricate customer scenarios.
- Collaboration: Work with departmental and cross-functional teams to resolve customer issues and advocate for product improvements based on customer feedback
Social Title:
Customer Experience Advocate
Requirements
- Ownership: Strong work ethic with a sense of responsibility.
- Curiosity: Passionate about self-education, research, and continuous learning.
- Solution-Oriented: Will turn every stone to find the best solution for the customer's issue
- Adaptability: Thrives in adjusting to new challenges and environments.
- Confidence: Proactively question processes, offer insights, and suggest improvements.
- Resilience: Willingness to learn from mistakes and grow from feedback.
- Initiative: Resourceful and proactive in facing difficult situations.
- Empathy and Interpersonal Skills: Ability to connect with and understand customer needs, fostering positive and clear interactions.
- Language Proficiency: Fluency in spoken and written English at a native level.
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
