At monday.com, we’ve quickly evolved from a startup to a publicly traded, multi-product leader, thanks to our outstanding Customer Experience (CX) team.Joining our global CX department means embracing a dynamic role that transcends traditional support. You’ll work autonomously, focusing on resolution-driven interactions and delivering innovative solutions. We equip you with top-tier tools, including cutting-edge AI and continuous professional development.Our diverse and inclusive environment values your unique insights, which drive continuous improvement. Whether collaborating with various teams or leading 1:1 screenshares with customers, your contributions will make a significant impact.
Why Choose Us?
- Impact and Innovation: We use the latest technologies and methodologies to ensure our processes are always at the forefront.
- Empowerment and Leadership: Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change.
- Growth and Learning: Work in a high-paced environment where constant improvement and learning are part of the culture.
About The Role:
- Leading Customers to Resolution: Solve issues and challenges no one else can for our global customer base through various channels, including Email, Live Chat, Phone, and Screenshares.
- Creative Problem-Solving: Investigate and research to find innovative solutions for unique and intricate customer scenarios.
- Collaboration: Work with departmental and cross-functional teams to resolve customer issues and advocate for product improvements based on customer feedback
Social Title:
Customer Experience Advocate
Requirements
- Ownership: Strong work ethic with a sense of responsibility.
- Curiosity: Passionate about self-education, research, and continuous learning.
- Solution-Oriented: Will turn every stone to find the best solution for the customer's issue
- Adaptability: Thrives in adjusting to new challenges and environments.
- Confidence: Proactively question processes, offer insights, and suggest improvements.
- Resilience: Willingness to learn from mistakes and grow from feedback.
- Initiative: Resourceful and proactive in facing difficult situations.
- Empathy and Interpersonal Skills: Ability to connect with and understand customer needs, fostering positive and clear interactions.
- Language Proficiency: Fluency in spoken and written English at a native level.
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
