C.H. Robinson is seeking a Customer Excellence Executive, responsible for managing the commercial and operational relationship for a portfolio of accounts which reside in Customer Excellence Centers, serving as the primary point of contact for service delivery and performance. You will be centered on customer retention and operational efficiency.
Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:
- Prepare for and actively participate in Business Reviews (BRs) or Monthly Market Updates, depending on the customer's size and importance
- Define customer’s operational KPIs, if applicable, to ensure service compliance and customer satisfaction
- Ensure SOPs are updated based on customer needs, ensuring alignment with operational teams
- Build a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in time
- Ensure effective revenue management based on customer segmentation, and proactively address low revenue situations by either optimizing costs or increasing selling rates
- Perform shipment audits to ensure execution is in accordance with agreed customer SOP
- Stay informed about changes within the customer's business, industry and sector through regular customer communication; apply this knowledge to identify new opportunities
- Measured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere (daily, weekly, or monthly)
- Proactively track the bidding process with the customer until the opportunity is completed
- Support the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipments
- Retention is top priority, but pursuing thoughtful market share expansion with sales and negotiation is an expectation
- Ensuring effective revenue management based on customer segmentation
- Support the operational processing and the connection between Customer Excellence Centers in multiple regions
- Regularly reviews AR dashboard and ensures timely action is taken with customers
- Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficiencies
Required:
- High school diploma or GED
- Minimum 2 years total working within the transportation industry
- Ability to travel up to 15% (domestically)
Preferred:
- Bachelor's degree from an accredited college or university
- Excellent verbal, written and presentation communication skills, strong listener ability to connect to your audience, and ability to tailor messaging to the appropriate audience
- Analytical mindset with a strong understanding of data fundamentals and passion for data integrity, validation, and discovering insights within the data
- Familiar with problem solving and continuous improvement methodologies
- Proven ability to integrate and grow relationships with both internal and external stakeholders
- Leadership skills to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer's benefit
- Robust organizational skills including attention to detail and multi-tasking working with several customers and projects
- Broad market and industry knowledge
- Proficient in Microsoft Office Suite of programs, including Power BI
- Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
Skills Required
- High school diploma or GED
- Minimum 2 years of work experience in the transportation industry
- Ability to travel domestically up to 15%
- Bachelor's degree from an accredited college or university
- Excellent verbal, written, and presentation communication skills
- Strong listening and audience-tailoring abilities
- Analytical mindset and understanding of data fundamentals
- Passion for data integrity, validation, and discovering insights
- Familiarity with problem-solving and continuous improvement methodologies
- Ability to build and grow internal and external stakeholder relationships
- Leadership skills in motivating, developing, empowering, and energizing others
- Ability to work collaboratively in a cross-functional team environment
- Strong organizational skills, attention to detail, and multitasking ability
- Broad market and industry knowledge
- Proficiency in Microsoft Office Suite, including Power BI
- Commitment to a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
