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Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility.
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video and employee handbook to learn more about what it’s like to work at Hex.
About the RoleHex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team!
Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap.
By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change.
What you will do:Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
Work hands-on with our strategic customers to:
Build confidence that Hex is the best place for their organization to work with data
Teach Hex best practices and general platform knowledge
Advise on data curation strategy to enable Hex AI
Drive Hex product adoption with core data personas
Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product
Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization
You’re customer and data-obsessed. You have 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management) in addition to your overall experience.
You are genuinely curious about your customers and their challenges working with data
You are comfortable meeting with stakeholders and finding creative solutions to address their pain
You mirror our core data persona’s technical capabilities. You are fluent in SQL and Python. You have familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.) and are curious about the role of AI in data (bonus if you have experience with it directly!).
You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings.
You are an effective communicator & advisor. You work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress. You are comfortable asking for help when you need it.
You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead.
Based in SF and excited to work in office 2 days per week or based in PST timezone
If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!
The on-target-earnings (base + variable) for this role is: $166,000 - $205,000.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.
Skills Required
- 3+ years of experience in a technical customer-facing role such as Sales Engineering, Customer Engineering, Solutions Architecture, or Technical Account Management
- Fluency in SQL
- Fluency in Python
- Familiarity with data tooling, including traditional business intelligence, cloud data warehouses, and semantic layers
- Strong communication and advisory skills with technical stakeholders
- Strategic problem-solving skills and ability to break down ambiguous opportunities into actionable hypotheses
- Based in San Francisco and willing to work in the office two days per week, or based in the Pacific Time Zone
- Experience with artificial intelligence in data
Hex Compensation & Benefits Highlights
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Healthcare Strength — Official materials and benefits profiles consistently reference comprehensive medical, dental, and vision coverage, with mental-health support and FSAs also noted. Some listings additionally cite very high employer premium contributions on the base plan.
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Parental & Family Support — Benefits information highlights fully paid parental leave (e.g., 12 weeks, or 16 for the gestational parent) with flexible return-to-work support. Family-planning benefits such as Carrot with a quoted lifetime allowance are also described.
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Retirement Support — Multiple profiles note a 401(k) with a company match (commonly cited up to 4%). This retirement support is presented as part of a broader market-benchmarked total-rewards package.
Hex Insights
What We Do
Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and shareable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility. We are a tight-knit crew of engineers, designers, and data aficionados. Our roadmap is full of big ideas and little details, and we would love your help bringing them to life. Hex has raised over $100m from great VCs and angels, giving us many years of runway and the ability to pay competitive salaries, offer great benefits, and provide meaningful equity.
Why Work With Us
We’re a team of builders. We spend our days designing and developing beautiful products, growing and supporting our user base, and helping each other succeed and learn. To do that, we've developed a culture focused on quality, craft, and speed -- with very few meetings, bias toward action, and taking care of each other through feedback and support.
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Hex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a truly hybrid workforce, with many employees working fully remotely, and others coming into one of our two offices (SF or NYC) 2-3 days per week.
