Jobs at Hex

Commercial Counsel will own Hex’s commercial contracting, including enterprise customer agreements, vendor and AI partner contracts, NDAs, sponsorships, and marketing partnerships. The role partners with Sales, Product, Operations, Legal Ops, and cross-functional teams; advises on data, privacy, security, and AI terms; negotiates complex deals; improves legal playbooks; and uses AI and automation to streamline contracting.

Support Hex customers with technical questions and use-case development through chat, email, and Slack. Troubleshoot complex analytics workflows, create technical content such as documentation, demos, and videos, identify product pain points, and share customer feedback with Product. The role requires strong analytics expertise, customer empathy, communication skills, and experience with SQL, Python, Jupyter notebooks, BI tools, and contemporary data-stack workflows.

Coordinate interviews, onsite logistics, candidate communications, and recruiting systems across multiple teams. Partner with recruiters, hiring managers, and interviewers to maintain efficient hiring processes and deliver a high-touch candidate experience. Identify scheduling conflicts and process bottlenecks, improve recruiting workflows and templates, and support onboarding, recruiting events, and related employee-experience projects.

Coordinates recruiting activities across multiple teams, including interview scheduling, onsite logistics, candidate communication, feedback tracking, and recruiting system maintenance. Partners with recruiters, hiring managers, and interviewers to keep hiring processes efficient and deliver a high-touch candidate experience. Identifies bottlenecks, improves workflows, supports recruiting events and onboarding, and helps automate repetitive tasks as the company scales.

Manage and scale an Account Executive team selling Hex’s technical SaaS platform to SMB customers. Responsibilities include recruiting, onboarding, coaching, and mentoring AEs; refining sales methodology; supporting complex deal cycles; developing product and competitive expertise; improving pipeline health and funnel conversion with RevOps and Marketing; and driving new-logo sales and account expansion. The role requires travel as needed and commuting to a San Francisco or New York office twice weekly.

Leads and scales a mid-market Account Executive team by recruiting, coaching, and mentoring sales talent. Defines sales methodology, supports complex deal cycles, develops technical product and ecosystem expertise, and partners with Revenue Operations, Marketing, Product, and Revenue leadership to improve pipeline health, conversion, new-logo acquisition, account expansion, and customer relationships.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Build and lead Hex’s Systems Integrator partner program from the ground up. Recruit, qualify, enable, and prioritize SI partners; develop joint go-to-market plans; generate partner-sourced pipeline and revenue; support enterprise deal cycles; and create scalable partner playbooks, incentives, and enablement. Collaborate closely with Sales, Solutions Engineering, Customer Success, Marketing, and cloud and data platform partners to drive customer adoption and company growth.

Own and improve Hex’s cloud infrastructure, CI/CD, observability, databases, security, cost management, and single-tenant deployment systems. The role involves selecting and delivering infrastructure projects, operating Kubernetes and AWS environments, scaling PostgreSQL, implementing infrastructure as code, and building customer-facing platform capabilities. Engineers are expected to handle on-call responsibilities, write application code when needed, and independently turn ambiguous infrastructure problems into shippable solutions.

Own and improve Hex’s corporate IT infrastructure, including identity, endpoints, SaaS applications, employee lifecycle systems, office technology, and asset management. Build automation and AI agents, manage macOS fleets, strengthen monitoring and security practices, resolve complex operational issues, and partner with Security, People, Finance, Engineering, vendors, and consultants. The role is hands-on and expected to progressively assume day-to-day leadership of the IT function.

Lead Hex’s talent function as the company scales from 220 to 500 employees. Own talent strategy, hiring standards, interviewer training, sourcing innovation, recruiting technology, employer value proposition, candidate experience, compensation discussions, and difficult searches. Manage recruiters, sourcers, coordinators, and recruiting operations while personally executing searches. Build scalable, data-driven systems using automation and AI to improve hiring quality, speed, and consistency.

AI Engineer Interns will research, design, evaluate, and productionize AI-powered data capabilities. Responsibilities include running AI/ML experiments, developing agent self-improvement and continuous-learning systems, collaborating with product engineers, building evaluation and training infrastructure, optimizing performance, designing APIs, and contributing across the full development lifecycle.

Lead Hex’s AI engineering and research organization in defining strategy across post-training, model evaluation, search and retrieval, and continuous learning. Manage research partnerships, publish technical content, and hire and develop AI engineers and researchers. Partner with executive leadership and product and engineering teams to deliver AI-powered product experiences and business outcomes.

Drive new business and expansion revenue within a mid-market territory. Build pipeline, understand customer challenges, position Hex’s data and analytics platform, partner with Sales Engineering on discovery and demos, manage full sales cycles, meet sales goals, forecast accurately, and provide cross-functional feedback. The role requires technical SaaS sales experience, familiarity with data, data science, or machine learning workflows, and the ability to learn basic SQL.

Lead data analysis and modeling for Growth and Monetization, focusing on sales trials, product-led sales, pricing, packaging, and monetization. Partner cross-functionally to generate actionable insights, maintain dbt models and ELT pipelines, improve data workflows, evaluate emerging tools, and enable colleagues to use Hex effectively. The role requires strong analytical judgment, SQL and dbt expertise, and an interest in applying AI to data work.

Own the vision and roadmap for Hex’s analytical product areas, including notebooks, dashboards, and conversational AI. Conduct customer discovery, competitive research, and data analysis to identify valuable problems. Collaborate with engineering, design, sales, and go-to-market teams to deliver impactful features, learn from market feedback, and support product success. The role requires hands-on experience with technical products and the ability to move quickly in a growth-stage startup.

Build and lead Hex’s partner technical enablement function. Responsibilities include creating certification curricula, workshops, demos, sandbox environments, and technical collateral; onboarding and training consulting and SI partners; supporting strategic proof-of-value engagements and architecture reviews; handling technical objections; gathering product feedback; and tracking partner enablement metrics. The role requires strong SQL and Python skills, analytics workflow expertise, presentation ability, and approximately 25–30% travel.

Own renewals and expansion for a portfolio of existing SMB and mid-market SaaS customers. Identify upsell opportunities, manage growth and retention forecasts, maintain pipeline hygiene, conduct commercial conversations, coordinate AE handoffs, and partner with Sales Engineering and Customer Engineering. As a founding member of Hex’s Account Management function, help create the team’s playbook and territory model.

Develop and evolve Hex’s visual brand across campaigns, product launches, web, events, social, editorial, and physical experiences. Create illustrations, imagery, graphic systems, and visual concepts that simplify complex technical products. Build reusable brand assets, collaborate with marketing and creative teams, art direct external partners, participate in critiques, and balance early experimentation with polished execution.

Own Hex’s recruiting operations infrastructure, including the ATS, sourcing, scheduling, assessment tools, workflows, data quality, analytics, automation, and vendor management. Build dashboards and hiring forecasts, improve recruiting processes, implement AI thoughtfully, lead interviewer training and structured interviews, establish operating rhythms, and protect candidate experience. Partner with Finance, People Operations, Data, recruiters, and hiring managers to scale a high-growth hiring function.