GoKwik

Customer Engineer

Posted 11 Days Ago

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Gurugram, Haryana, IND

In-Office

Mid level

eCommerce

The Role

Implement and integrate GoKwik SaaS products for eCommerce merchants across Shopify, WooCommerce, and Magento. Gather requirements, create BRDs, support API and SDK integrations, troubleshoot web and mobile issues, and assist with analytics and ad-tech integrations. Act as the technical merchant contact, coordinate with product, engineering, and customer success teams, manage implementation milestones, resolve roadblocks, and ensure successful onboarding, go-live, and ongoing product adoption.

Summary Generated by Built In

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands — from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As GoKwik continues to expand its eCommerce enablement stack, the Implementation team plays a key role in onboarding, enabling, and empowering our merchant partners. This role is at the intersection of product, engineering, and merchant success — responsible for gathering requirements, implementing SaaS solutions, and supporting merchants with integration and product adoption. You’ll be the tech enabler who ensures merchants derive maximum value from GoKwik’s solutions.

What You’ll Own

Product Implementation & Integration

Collaborate with D2C merchants to gather requirements and create detailed Business Requirement Documents (BRDs)
Implement GoKwik’s SaaS products across platforms like Shopify, WooCommerce, and Magento
Support integration via APIs, SDKs, and ensure smooth onboarding and go-live

Technical Customer Support

Serve as the technical point of contact for merchant teams during and post-integration
Troubleshoot implementation issues across web, iOS, and Android
Assist with tagging tools (Google Ads, Facebook Pixels) and other analytics integrations

Internal Collaboration & Feedback Loops

Coordinate with product, engineering, and customer success teams to improve merchant experience
Share feedback and insights to drive product improvements and scalable processes
Manage multiple merchant projects and prioritize work to meet business timelines

Merchant Experience & Enablement

Deliver prompt and clear communication to technical and non-technical stakeholders
Ensure merchants are set up for long-term success with GoKwik’s suite of products
Monitor implementation milestones, escalate roadblocks, and ensure timely delivery

Who You Are

Bachelor’s Degree in Computer Science or a related field
3+ years of experience in a client-facing Implementation Engineer or Integration Support role
Hands-on experience with Shopify, WooCommerce, Magento integrations
Strong understanding of APIs, SDKs, and web technologies (HTML, CSS, JavaScript)
Familiarity with ad tech tools like Google Ads and Facebook Pixel
Excellent communication skills with the ability to collaborate across technical and non-technical teams
Strong multitasking and project management skills

Why GoKwik

At GoKwik, you're not just building tech — you're building the future of eCommerce. We work fast, solve real-world problems, and obsess over merchant success. Our culture values speed, ownership, and continuous innovation. If you thrive in high-growth environments, love collaborating with smart, driven people, and want to be part of a mission-driven team, we’d love to meet you.

Skills Required

Bachelor's degree in Computer Science or a related field
3+ years of experience in a client-facing Implementation Engineer or Integration Support role
Hands-on experience with Shopify, WooCommerce, and Magento integrations
Strong understanding of APIs, SDKs, and web technologies including HTML, CSS, and JavaScript
Familiarity with Google Ads and Facebook Pixel
Excellent communication skills with technical and non-technical stakeholders
Strong multitasking and project management skills

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The Company

New Delhi, Delhi

265 Employees

Year Founded: 2020

What We Do

GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.