Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
Responsibilities
- Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation your work and deliverables, manage schedules and coordinate documentation team effort for projects, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
- Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
- Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
Experience using defect-tracking systems and centralized knowledge base (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
You have:
- Bachelor’s degree with 12–16 years of experience in technical documentation within Telecommunications or Optical Networking.
- Skilled in structured writing, SDLC/DDLC, XML/DITA tools (Arbortext, Oxygen), and markup languages like XML, AsciiDoc, and Markdown.
- Experienced in Agile, DevOps, Jira, Confluence, GitHub, single-sourcing, and scalable content management practices.
- Strong communication, leadership, and project management skills with the ability to manage schedules, lead teams, and adapt quickly.
It would be nice if you also have:
- Working knowledge of basic Python/UNIX scripting for interacting with development/test environments.
- Hands-on experience with API documentation, including integration into customer-facing technical content.
- Experience with use of AI in documentation workflows.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- Bachelor's degree with 12-16 years of experience in technical documentation within Telecommunications or Optical Networking
- Experience designing and developing customer-oriented technical documentation aligned with SDLC, DDLC, and structured writing principles
- Skilled in XML/DITA tools (Arbortext, Oxygen) and markup languages such as XML, AsciiDoc, and Markdown
- Experience with single-sourcing, scalable content management practices and integrating content into web-based publications
- Experience using defect-tracking systems and centralized knowledge bases (e.g., Jira, Confluence) to manage content lifecycle
- Experience with GitHub for content/source control and DevOps-aligned documentation workflows
- Proficiency with authoring and graphic tools such as Arbortext, Oxygen XML, and SnagIt
- Strong communication, leadership, and project management skills; ability to manage schedules and lead documentation teams
- Working knowledge of basic Python and UNIX scripting for interacting with development/test environments
- Hands-on experience with API documentation and integrating API content into customer-facing technical materials
- Experience using AI in documentation workflows
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
