Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
Responsibilities
- Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation your work and deliverables, manage schedules and coordinate documentation team effort for projects, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
- Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
- Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
Experience using defect-tracking systems and centralized knowledge base (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
You have:
- Bachelor’s degree with 12–16 years of experience in technical documentation within Telecommunications or Optical Networking.
- Skilled in structured writing, SDLC/DDLC, XML/DITA tools (Arbortext, Oxygen), and markup languages like XML, AsciiDoc, and Markdown.
- Experienced in Agile, DevOps, Jira, Confluence, GitHub, single-sourcing, and scalable content management practices.
- Strong communication, leadership, and project management skills with the ability to manage schedules, lead teams, and adapt quickly.
It would be nice if you also have:
- Working knowledge of basic Python/UNIX scripting for interacting with development/test environments.
- Hands-on experience with API documentation, including integration into customer-facing technical content.
- Experience with use of AI in documentation workflows.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Skills Required
- Bachelor's degree with 12-16 years of experience in technical documentation within Telecommunications or Optical Networking
- Skilled in structured writing, SDLC/DDLC, and corporate quality standards
- Experience with XML/DITA tools and markup languages (Arbortext, Oxygen, XML, DITA, AsciiDoc, Markdown)
- Experience developing and integrating content into web-based publications and single-sourcing/scalable content management
- Experience with authoring and graphic tools (Arbortext, Oxygen XML, SnagIt or similar)
- Experience using Jira, Confluence, GitHub and defect-tracking/knowledge-base systems for content lifecycle and reviews
- Familiarity with Agile and DevOps practices applied to documentation workflows
- Strong communication, leadership, and project management skills to manage schedules and lead documentation teams
- Working knowledge of basic Python/UNIX scripting for interacting with development/test environments
- Hands-on experience with API documentation and integrating APIs into customer-facing technical content
- Experience with use of AI in documentation workflows
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
