Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Customer Engagement ExecutiveHybrid – 3 days a week in Dorking office
£30,000 - £35,000 per annum
What will you bring?
We’re looking for an early-career marketing professional to join our Growth Marketing team at Unum UK. This role is ideal for a recent graduate (ideally with a relevant placement) or someone with around 1–2 years’ experience in a marketing role. We welcome candidates from a range of backgrounds, particularly those with hands-on experience in email marketing, campaign delivery, or marketing automation.
As a Customer Engagement Executive, you’ll support the delivery of targeted B2B campaigns, helping us reach brokers and customers with personalised, digital-first content that drives engagement and key commercial outcomes. This is a great opportunity to build your skills in campaign execution and data-driven engagement, while playing a central role in marketing initiatives that directly fuel business growth.
Key Responsibilities:
- Support the creation and optimisation of automated nurture journeys and contact strategies to engage brokers and customers
- Assist in delivering personalised digital campaigns across email, social, and other channels in line with account based marketing (ABM) strategies
- Monitor campaign performance, analyse results, and suggest improvements to increase engagement and conversion
- Contribute ideas for testing new approaches, tools, and ways of working to improve campaign effectiveness
- Work with the Digital Marketing team to keep content up to date and enhance the user experience
Key Skills & Experience:
- A degree in Marketing, Business, or a related field, ideally including a placement year or 1–2 years’ experience in a digital marketing, CRM, or campaign role
- Basic understanding of segmentation, personalisation, and customer journeys (academic or practical experience considered)
- Strong communication skills, with good attention to detail and organisation
- Exposure to marketing tools such as CRM or automation platforms (e.g. Salesforce, HubSpot, Marketo) and analytics tools like GA4
- A proactive mindset with a willingness to learn, test ideas, and develop new skills
- Comfortable working collaboratively with different teams and stakeholders
The successful Customer Engagement Executive can expect:
- Generous Bonus
- Healthcare Cash plan Level 1 Funded
- DC pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with on site charging facilities.
- Free Shuttle Bus from Dorking Train Station
#LI-AM1 #LI-Hybrid
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSkills Required
- Degree in Marketing, Business, or a related field
- Around 1-2 years' experience in digital marketing, CRM, or campaign roles (or placement year)
- Hands-on experience in email marketing, campaign delivery, or marketing automation
- Basic understanding of segmentation, personalisation, and customer journeys
- Exposure to CRM or marketing automation platforms (e.g., Salesforce, HubSpot, Marketo)
- Experience with analytics tools such as GA4
- Strong communication skills, attention to detail, and organisational ability
- Proactive mindset with willingness to learn, test ideas, and develop new skills
- Comfortable working collaboratively with different teams and stakeholders
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
