Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Customer Engagement ExecutiveHybrid – 3 days a week in Dorking office
£30,000 - £35,000 per annum
What will you bring?
Customer Engagement Executive
Join a Growth-Focused Marketing Team Where Your Ideas Make an Impact
Are you passionate about digital marketing and looking for an opportunity to accelerate your career? At Unum UK, we're looking for a Customer Engagement Executive to join our ambitious Growth Marketing team and help deliver innovative, data-driven B2B campaigns that drive engagement, generate opportunities, and support business growth.
Whether you're a recent graduate with a placement year or have gained 1-2 years of marketing experience, this is an exciting opportunity to develop your skills in marketing automation, customer engagement, and campaign communications, while working alongside experienced marketing professionals.
You'll play a key role in creating personalised, digital-first experiences for brokers and customers, using data and insights to improve engagement across multiple channels. If you're curious, creative, commercially minded, and eager to learn, we'd love to hear from you.
What You'll Be Doing
- Help design, build and optimise automated customer journeys and nurture campaigns that engage brokers and customers at every stage of their journey.
- Support the delivery of targeted digital campaigns across email, social media and other channels, contributing to our Account Based Marketing (ABM) strategy.
- Analyse campaign performance, identify insights and recommend improvements to increase engagement, conversion and marketing effectiveness.
- Test new ideas, technologies and approaches to help us continuously improve how we engage our audiences.
- Work with our Digital Marketing team to ensure content remains fresh, relevant and delivers an excellent online experience.
What We're Looking For
We're looking for someone who's enthusiastic about marketing, enjoys working with data, and is excited to build a career in customer engagement and digital marketing.
You'll ideally have:
- A degree in Marketing, Business or a related subject, ideally including a placement year, or 1-2 years' experience in a marketing, CRM, customer engagement or campaign role.
- An understanding of customer journeys, segmentation and personalisation through either academic study or practical experience.
- Strong communication and organisational skills, with a keen eye for detail.
- Exposure to marketing technology such as Salesforce, HubSpot, Marketo, or similar CRM and automation platforms.
- Familiarity with analytics tools such as Google Analytics (GA4) and an interest in using data to inform decisions.
- A proactive attitude and willingness to experiment, learn new skills and contribute fresh ideas.
- The ability to build positive working relationships and collaborate effectively with a variety of stakeholders.
In return, you'll benefit from:
- Competitive salary and generous bonus scheme
- Healthcare Cash Plan (Level 1 funded)
- Defined Contribution pension scheme
- Life assurance, private medical and income protection insurance
- Access to a remote GP, nutrition coaching, personal training, unlimited mental health support and medical second opinions
- 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 additional days
- Electric vehicle salary sacrifice scheme with on-site charging facilities
- Free shuttle bus from Dorking train station
- A supportive culture focused on wellbeing, development and career growth
#LI-NM1
#LI-Hybrid
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSkills Required
- Degree in Marketing, Business, or a related subject, ideally including a placement year
- 1-2 years of experience in marketing, CRM, customer engagement, or campaign roles
- Understanding of customer journeys, segmentation, and personalization
- Strong communication and organizational skills
- Keen attention to detail
- Exposure to marketing technology such as Salesforce, HubSpot, Marketo, or similar CRM and automation platforms
- Familiarity with analytics tools such as Google Analytics 4
- Proactive attitude and willingness to experiment and learn new skills
- Ability to build positive working relationships and collaborate with stakeholders
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
-
Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
-
Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
-
Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
.png){kind=logo}
