Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
If you thrive you thrive on delivering exceptional customer experiences, possess a passion for marketing, and can leverage your expertise to shape engaging customer engagement programs, then we would like to hear from you. Join our team as a Customer Engagement Consultant and contribute to our ongoing success in building strong relationships with our valued customers.
We are seeking a highly skilled and experienced Customer Engagement Consultant to join our team. The ideal candidate will possess a broad range of competencies and be able to employ various theories, concepts, principles, and methodologies to handle assignments involving complex features. As a Customer Engagement Consultant, you will be responsible for independently planning and completing assignments with minimal guidance, ensuring overall technical soundness. Your in-depth knowledge in your own discipline, coupled with a basic understanding of related disciplines, will enable you to offer new perspectives on existing solutions and act as a valuable resource for less experienced colleagues.
Responsibilities:
- Develop and implement a monthly high-value newsletter to effectively communicate with our customers
- Collaborate with cross-functional teams to build and support a customer awards program, recognizing and celebrating customer achievements
- Continuously enhance and refine activities that bridge customer marketing efforts with the broader Veeam customer segment in the Community Forum
- Actively contribute to the improvement of existing processes and identify opportunities for innovation and optimization
- Create and measure programs that increase our marketable audience
- Evangelize and bring awareness to both internal and external audiences of the post-sale customer journey and the marketing impact
Requirements:
- 4-7 years of proven work experience in a relevant role, preferably in customer engagement or customer marketing
- Demonstrated ability to apply a wide range of theories, concepts, principles, and methodologies to assignments with complex features
- Exceptional organizational skills and the ability to work independently, taking ownership of tasks and delivering results within established timelines
- Proficient in developing newsletters and creating engaging content that resonates with the target audience
- Ability to create engaging and compelling content across various platforms, demonstrating strong copywriting skills.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
- A track record of driving process improvements and contributing to the overall growth and success of customer engagement initiatives
- Exceptional project management skills required Monday.com and Jira experience a plus
- Experience with Google Analytics required
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
