Customer Education Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Education Specialists nurture growth and foster community among Klaviyo's customer base. You'll own the adaptation and execution of educational materials provided by the Curriculum Development Team and Regional Education Strategist. The training formats include, but are not limited to, small group trainings, large webinars, multi-session summits, and in-person events. You'll collaborate closely with fellow members of the Education, marketing, sales, and customer success teams.
You are a person who thrives on data. By supporting a customer base of thousands of emerging brands, you'll work in tandem with Curriculum Development and the Regional Education Strategist to drive adoption and customer success through various training formats.
You are an expert communicator and top notch project manager. Working with both internal and external stakeholders, you'll need to write and speak in a way to inspire and drive action. You will be collaborating with many different business units with different goals and priorities. You will need to be exceptionally clear and direct to drive teams of cross-functional groups to meeting challenging goals.
We are looking for someone that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. You ideally have a strong background in marketing, have a proven track record of project management, and are an exceptional storyteller. Of great importance- you are comfortable on camera and have experience creating digestible and engaging live sessions. Public speaking is a key skill in this role. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale.
How You'll Make a Difference

• Facilitate customer success and growth throughout their journey at Klaviyo (onboarding and beyond)
• Support a rapidly growing customer base while balancing an 'at-scale' mentality with a customer-centric approach
• Research and share ideas for 1:many customer engagement strategies through different types of training
• Deliver engaging training to a variety of audience sizes from one-on-one to +1k attendees
• Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams
• Some in person travel may be required

Who You Are

• 2+ years experience in a SaaS/ecommerce business in a customer focused role, this may include but is not limited to - Customer Education, Customer Success Management, Support, Sales or other comparable roles
• You're a customer success champion with a track record for building and nurturing relationships through live training and webinars.
• Are comfortable presenting across different customer personas, while advocating for APAC nuances proactively sharing feedback with global audiences
• You are passionate about marketing, especially engaging DTC brands
• You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals
• You thrive in a fast-paced, adaptable environment with multiple priorities
• You enjoy working on collaborative cross-functional teams
• You have excellent organizational and project management skills
• You're have stellar communication skills via phone, video conference, and email
• You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights
• You ideally have experience using ecommerce platforms and advising customers on marketing strategy

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
$92,000 - $138,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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