Customer Due Diligence Compliance Analyst

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

As a CDD (Customer Due Diligence) Compliance Analyst, sitting in the first line of defence, you will play a critical role in ensuring that our payment services comply with regulatory requirements and internal policies. You will be responsible for conducting thorough due diligence on new and existing clients, assessing potential risks, and ensuring that all processes align with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. This position requires a detail-oriented individual with strong analytical skills and a commitment to maintaining the integrity of our financial services.

Key Responsibilities:

• Customer Due Diligence: Perform comprehensive due diligence on new and existing clients, including identity verification, risk assessment, sanction/PEP screening, understanding of the business model and enhanced due diligence where applicable
• Handling incoming onboarding queries in a proactive and solution-oriented manner
• Document Review and Verification: Review and verify customer documentation, ensuring accuracy and completeness in accordance with company policies and regulatory standards
• Reporting: Prepare and maintain detailed reports on due diligence findings, escalating any concerns or issues to the respective teams
• Collaboration: Work closely with other Compliance units, Legal, Sales and Support teams to ensure seamless communication and alignment on CDD processes
• Continuous Improvement: Stay updated on regulatory changes and industry best practices, contributing to the enhancement of CDD policies and procedures

You will need to have:

• Education: Bachelor’s degree in Finance, Business, Law, or a related field, or equivalent work experience
• Experience: 2+ years of experience in a similar role within financial services, payment services, or banking
• Knowledge: Understanding of both UK and EU AML/CTF regulations, KYC principles, and risk assessment frameworks
• Skills: Excellent analytical and problem-solving skills, with the ability to make informed decisions based on data and regulatory guidelines. Proficiency in using compliance and risk management tools
• Communication: Excellent verbal and written communication skills, with the ability to present findings clearly and concisely
• Attention to details: High level of accuracy and attention to details, with the ability to handle sensitive information confidentially
• Adaptability: Ability to work independently and as part of a team, with strong organisational skills and the ability to manage multiple priorities in a fast-paced environment

What's in it for you ?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year 

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. 

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.