The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards in accordance with the most current Customer Due Diligence Compliance Regulations. This position requires strong analytical skills, attention to detail, and sound judgment to assess compliance risks and support business objectives. Analysts work closely with Sales, Fulfillment, and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance.
This role handles Sensitive Personally Identifiable Information (SPII) and therefore requires a strong understanding of data privacy principles, regulatory compliance, and secure data handling practices. Adherence to privacy, confidentiality, and security standards is paramount in all aspects of Customer Due Diligence work.
Perform Customer Due Diligence Processes: Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment.
Conduct In-Depth Customer Due Diligence Reviews: Analyze supporting documentation—such as, but not limited to, business licenses, incorporation documents, utility bills, and client permits—to ensure they are valid, current, and appropriate for the requested access.
Leverage Research Tools: Use approved third-party systems and databases to validate submitted information and support Customer Due Diligence decisions with reliable and verifiable research.
Customer Interaction: Communicate with internal and external customers professionally via multiple communication channels to complete due diligence requirements, such as, but not limited to, requesting additional documentation, clarification, or to address inquiries as required by the Customer Due Diligence process.
Documentation and Compliance Requirements: Ensure all decisions, findings, and supporting materials are accurately documented in the specified systems, maintaining audit-readiness and adherence to Customer Due Diligence and regulatory standards.
Information Security and Data Privacy adherence: Apply secure data handling practices at all times. Demonstrate a strong working knowledge of data privacy regulations and ensure all SPII is handled in accordance with organizational and legal standards.
Cross-Training Across Lines of Business within the full Customer Due Diligence Operations: Analysts are expected to be cross-trained and capable of performing Customer Due Diligence across different teams, including Insurance, Maintenance, and New Business.
Qualifications
Bachelor’s degree in any field or has completed 2 years level in College without back subjects or incomplete units
1–2 years of general business experience preferred
Experience with customer interaction, customer onboarding, and Data Privacy and Compliance experience preferred
Intermediate computer skills (MS Office/Outlook)
Strong sense of urgency, with the ability to focus and pay attention to detail
Strong research skills using third-party tools preferred
Ability to prioritize tasks and learn quickly in a production-based environment
Investigative mindset with a strong focus on detail.
Good organizational skills.
Strong decision-making ability and capable of working independently
Team player with flexibility to support ad hoc activities assigned by the Business Unit and REPH
Quick to learn and adapt to business needs; able to support multiple start-up projects
Confident in communicating with Business Unit partners and customers outside the Philippines (Conversational English required)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Willing to work night shifts or rotating shifts as needed
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Skills Required
- Bachelor's degree or two years of college
- 1-2 years of general business experience
- Experience with customer interaction and onboarding
- Understanding of data privacy principles and secure data handling practices
- Intermediate computer skills (Microsoft Office, Outlook)
- Strong research skills using third-party tools
- Ability to prioritize tasks and learn quickly in a production environment
- Investigative mindset with strong attention to detail
- Good organizational skills
- Strong decision-making ability and ability to work independently
- Team player with flexibility to support ad hoc activities
- Conversational English
- Ability to quickly learn and apply enterprise AI tools and technologies
- Willingness to work night shifts or rotating shifts
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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