A company built to serve you. It's your career, Shelter it!
Customer Digital Guidewire Business Process Analyst
$69,264 - $101,055 minimum starting pay
Job Level: Individual Contributor
Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.
What You Will Be Doing:
This role will act as a senior liaison between business stakeholders and technical teams to implement and enhance Guidewire and related core systems. This role is focused on the customer’s digital journey, supporting the experience across Shelter Insurance’s website and mobile application. They will work behind the scenes to optimize the technology and systems that drive self‑service, ensuring customers can interact with our brand seamlessly and with the quality they trust. This role is responsible for translating business goals into clear requirements for internal teams and third‑party vendors, analyzing and documents processes, and recommending system updates.
What We're Looking For:
- Bachelor’s degree or equivalent experience preferred.
- Experience in claims, underwriting, marketing, actuarial, compliance, or operations within the property and casualty insurance industry.
- Experience with Guidewire Cloud.
- 2-4 years of experience in process analysis, including experience with Guidewire platforms.
- Knowledge of property and casualty products; policy, billing, and claims lifecycle processes; and core systems.
- Experience with Agile teams and tools such as Jira.
- Strong analytical, problem‑solving, and communication skills; uses data analysis tools to support recommendations and explore opportunities.
- Thrives in a fast‑paced environment and collaborates effectively across teams.
- Exemplifies superior time management and meets deadlines.
- Guidewire Associate Business Analyst certification preferred; or willingness to pursue within the first two years.
- Expertise in digital customer experience, websites and mobile-first business strategies.
- Ability to perform advanced functions of the job, with or without a reasonable accommodation.
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
- Health, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
#IND1#
If interested, please apply by:
05/21/2026Skills Required
- Bachelor's degree or equivalent experience
- 2-4 years of experience in process analysis, including experience with Guidewire platforms
- Experience in claims, underwriting, marketing, actuarial, compliance, or operations in property and casualty insurance
- Knowledge of property and casualty products; policy, billing, and claims lifecycle processes; and core systems
- Experience with Agile teams and tools such as Jira
What We Do
Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including: Life Insurance Renters Insurance Motorcycle Insurance RV Insurance ATV Insurance Boat Insurance Umbrella Insurance Personal Articles/Inland Marine Insurance Farm Insurance Business Insurance Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors. We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future. The Past to the Present We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance® and AmShield Insurance®. Our Vision Redefine value in the insurance industry. Our Mission Statement Be a leader in our communities by providing daily value while we SHELTER what matters most.
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